Retail Sales Associate - Lyme, United States - Lyme Home & Hardware

Description

"Our future is grounded in the termination to create a friendly, clean, fully merchandised retail hardware store. We strive to offer a shopping experience that emphasizes extraordinary customer service. Imperative to our mission is a team concept for our employees who are continually trained, knowledgeable, and active in the operation of our business"

"Lyme Home & Hardware offers services above and beyond those available by our competition. We listen to our customers' challenges, respond to their concerns, proactively satisfy their needs, and always strive to exceed their expectations.

Representative in all our actions and words is our promise to be:
The most helpful hardware store in the region"

General Summary
The Sales Associate will be responsible for providing amazing customer service to every customer, every time.

Additionally, the sales associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.


Customer Service:

Provide a positive representation of Lyme Home & Hardware throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Proactively assist customers in actively listening, providing solutions, and options to give the customer the best experience, in one trip.

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.

Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Perform all other duties as assigned.