Athletic Club Staff - Elkhart, United States - Beacon Health System

Beacon Health System

Verified Company

Elkhart, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

**8% Shift Differential

Premium Pay*
Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.

MISSION, VALUES and SERVICE GOALS
-
MISSION: We deliver outstanding care, inspire health, and connect with heart.

-
VALUES:Trust. Respect. Integrity. Compassion.

-
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs receptionist duties, minor maintenance, cleaning and securing the BHF by:

Greeting members & guests, receiving membership cards, monitoring clients access and logging information into computer system, as appropriate.
Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
Following emergency procedures as outlined in operations manual.
Scheduling and processing massage appointments and other special events, utilizing club computer system.
Receiving complaints, comments, and/or suggestions from clients and promptly taking appropriate actions; utilizing BHFs Member Experience Vision.
Maintaining adequate supplies of items such as: cups, towels, toiletries, forms, brochures, schedules, snack items, proshop items, computer supplies, etc.
Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup.
Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pickup and delivery by hospital distribution and laundry service company.
Processing and completing sales and balancing the cash drawer on a shift basis.
Monitoring inventory of snack bar and proshop items on a shift basis.

Lives out the BHF Member Experience Vision World Class Hospitality in every interaction by:

Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
Assisting with conducting facility tours and explaining the clubs pricing and enrollment process.
Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
Assisting in areas of babysitting, after hours or membership if/when needed.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

Assisting with the production of BHF newsletters, mailings, member surveys, etc.
Completing other job related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES
-
Associate complies with the following organizational requirements:

Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.

-
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.

Education and Experience

The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent
is preferred. Must be a minimum of 17 years of age. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred.

Knowledge & Skills

Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner.
Requires certification in CPR or arrangements to be certified within three months of employment.
Requires the phone skills according to Beacons telephone usage standards.
Requires the ability to operate an electronic computer