Jobs
>
Franklin

    Outside Property Claim Representative - Franklin, United States - The Travelers Companies, Inc.

    Default job background
    Description
    Who Are We?

    Taking care of our customers, our communities and each other. Thats the Travelers Promise.

    By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

    Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

    Compensation Overview


    The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

    The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

    As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

    Salary Range

    $63, $105,100.00

    Target Openings

    3

    What Is the Opportunity?


    Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity.

    Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required.

    Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

    This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.


    LOCATION REQUIREMENT:
    This position services Insureds/Agents in and around Nashville, TN. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.

    What Will You Do?

    Handles 1st party property claims of moderate severity and complexity as assigned.
    Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
    Broad scale use of innovative technologies.

    Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies.

    Secures recorded or written statements as appropriate.
    Establishes timely and accurate claim and expense reserves.

    Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

    Negotiates with multiple constituents, i.e.; contractors or insureds representatives and conveys claim settlements within authority limits.
    Writes denial letters, Reservation of Rights and other complex correspondence.
    Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
    Meets all quality standards and expectations in accordance with the Knowledge Guides.
    Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
    Manages file inventory to ensure timely resolution of cases.
    Handles files in compliance with state regulations, where applicable.

    Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.

    Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
    Identifies and refers claims with Major Case Unit exposure to the manager.
    Performs administrative functions such as expense accounts, time off reporting, etc. as required.

    Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.

    May provides mentoring and coaching to less experienced claim professionals.
    May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

    CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.

    Must secure and maintain company credit card required.

    In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

    Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

    On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work.

    This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).

    While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

    Perform other duties as assigned.

    What Will Our Ideal Candidate Have?

    Bachelor's Degree preferred.
    General knowledge of estimating system Xactimate preferred.
    Two or more years of previous outside property claim handling experience preferred.
    Interpersonal and customer service skills Advanced
    Organizational and time management skills- Advanced
    Ability to work independently Intermediate
    Judgment, analytical and decision making skills - Intermediate
    Negotiation skills Intermediate
    Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively Intermediate
    Investigative skills Intermediate
    Ability to analyze and determine coverage Intermediate
    Analyze, and evaluate damages Intermediate
    Resolve claims within settlement authority Intermediate
    Valid passport preferred.

    What is a Must Have?

    High School Diploma or GED required.

    A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required.

    Valid driver's license required.

    What Is in It for You?

    Health Insurance:

    Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.


    Retirement:

    Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

    If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

    Paid Time Off:

    Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.


    Wellness Program:

    The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

    In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.


    Volunteer Encouragement:
    We have a deep commitment to the communities we serve and encourage our employees to get involved.

    Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

    Employment Practices

    Travelers is an equal opportunity employer.

    We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

    We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.


    In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.


    If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.


    Travelers reserves the right to fill this position at a level above or below the level included in this posting.

    To learn more about our comprehensive benefit programs please visit

    0


  • Hire Talent Franklin, United States

    Remote Work from Home, United States · This position includes fiduciary duty or access to financial systems. Please review the attachment thoroughly. · The Accounts Receivable Processor will be responsible for all facets of accounts receivable to ensure a complete review of outst ...


  • Integrated Resources Franklin, United States

    Duties: · Remote Work from Home · The Accounts Receivable Processor will be responsible for all facets of accounts receivable to ensure a complete review of outstanding accounts receivable with a strong concentration in revenue cycle management. The Accounts Receivable claim exam ...


  • Mindlance Franklin, United States

    Remote Work from Home, United States · This position includes fiduciary duty or access to financial systems. Please review the attachment thoroughly. · The Accounts Receivable Processor will be responsible for all facets of accounts receivable to ensure a complete review of out ...


  • The Travelers Companies, Inc. Franklin, United States

    Who Are We? · Is this your next job Read the full description below to find out, and do not hesitate to make an application. · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputat ...


  • The Travelers Companies, Inc. Franklin, United States

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...


  • The Travelers Companies Inc. Franklin, United States

    Who Are We?Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture tha ...


  • Berkley Nashville, United States

    Company Details · Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. A member of the W. R. Berkley Corporation, a fortune 500 company, rated A+ (Superior) by A.M. Best, Intrepid Direct's vision is to make life better f ...


  • Elevance Health Nashville, United States

    Claims Representative I · Location: The ideal candidate for this role will live within 50 miles of a Elevance Health Pulse Point (EST Preferred). · The Claims Representative I is responsible for successfully completing the required basic training. Able to perform basic job functi ...

  • XSOLIS, Inc.

    Appeals Administrator

    2 weeks ago


    XSOLIS, Inc. Franklin, United States

    At XSOLIS, the Appeals Admin work with our clients and client representatives to investigate denied claims, document investigation, and work to effect reimbursement for denied services. The Appeals Analyst will need a strong understanding of clinical policies, contracts, and regu ...

  • XSOLIS, Inc.

    Appeals Analyst

    2 weeks ago


    XSOLIS, Inc. Franklin, United States

    Position Summary · The Appeals Analyst will work with our clients and client representatives to investigate denied claims, document investigation, and work to effect reimbursement for denied services. The Appeals Analyst will need a strong understanding of clinical policies, cont ...


  • Travelers Insurance Franklin, United States

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultur ...


  • The Travelers Companies Franklin, United States

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...


  • Christopher Hodges - State Farm Agent Franklin, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Opportunity for advancement · Paid time off · Training & development · ROLE DESCRIPTION: · As an Account Representative - State Farm Agent Team Member for Christopher Hodges - State Farm A ...

  • TAYLOR & ASSOCIATES INSURANCE LLC

    Personal Lines CSR

    3 weeks ago


    TAYLOR & ASSOCIATES INSURANCE LLC Franklin, United States

    Job Description · Job DescriptionBenefits/PerksCompetitive Pay · Professional Development · Job Stability in a growing industry · Job Description · We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsibl ...


  • Staff My Agency Franklin, United States

    Victoria Hood - State Farm Agency, located in Franklin, TN has an immediate opening for a full-time Licensed Insurance Sales Professional. We are an award winning State Farm agency focused on fulfilling the needs of our customers and creating success for our team. My Unique Abili ...

  • TAYLOR & ASSOCIATES INSURANCE LLC

    Personal Lines CSR

    2 weeks ago


    TAYLOR & ASSOCIATES INSURANCE LLC Franklin, United States

    Job Description · Job DescriptionBenefits:Competitive salary · Dental insurance · Health insurance · Vision insurance · Benefits/PerksCompetitive Pay · Professional Development · Job Stability in a growing industry · Job Description · We are seeking a professional and personable ...


  • Cody Fuqua - State Farm Agent Franklin, United States

    Job Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our busin ...

  • Christopher Hodges - State Farm Agent

    Account Manager

    2 weeks ago


    Christopher Hodges - State Farm Agent Franklin, United States

    Job Description · Job DescriptionROLE DESCRIPTION: · As an Account Manager - State Farm Agent Team Member for Christopher Hodges - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and a ...

  • Chris Obear - State Farm Agent

    Account Associate

    2 weeks ago


    Chris Obear - State Farm Agent Franklin, United States

    Job Description · Job DescriptionBenefits:401(k) matching · Dental insurance · Health insurance · Paid time off · ROLE DESCRIPTION: · Chris Obear - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in g ...


  • AmeriPro Roofing Franklin, United States

    Job Description · Job DescriptionAmeriPro Roofing, one of the largest residential roofing contractors in the nation is immediately Hiring Outside Sales Representatives in the Nashville metro Outside Sales Representatives educate and inform homeowners on what they're entitled to t ...