Dispatcher - Lynwood, United States - Monzon & Son

Description

RESPONSIBILITIES OF ALL DISPATCHERS

COMMUNICATION:

• The main point of contact for subs, customers, drivers and pullers; responsible for clear

communication between all parties involved

• Confirm all trucks ordered are onsite and managing trucks throughout day/night
• Check in with all Monzon trucks and Pullers Dispatched out at least 60 min

before start

• Check in with load counter at least 30 mins prior to shift and confirm how many

trucks onsite, and follow up with missing trucks

• Check in on ALL jobs that don't have load counters
• Check in with subs first, then confirm with onsite contact to verify and

relay status

• If any shortages/lates dispatchers have to stay in communication

with customer until issue is resolved/finalized (arrives, substituted,
or short)

• Confirm customer satisfaction and job completion

expected solution/completion time

• Solutions/completion time within 24hrs

DISPATCH ENTRIES:

• Thorough daily dispatch review, including:
• Customer
• Truck Type(s)
• Driver/Puller/Sub Listed
• Bill at Rate, Pay at Rate, Dump Fees, Spread
• Description of Job
• Billing descriptions
• PO/Job #
• Requested by/Purchaser
• All columns filled out
• Verified & update by next day at 11 AM
• Changes: dumps, rates
• Shortages, addons
• Dispatched trucks must be fully entered into the log prior to the start of the shift.

GENERAL/DAILY:

• 24/7 availability to communicate
• Communicate work schedule to each other (dispatch meeting)
• If not coming into office let team know
• Cover all work orders
• Confirm daily if job will run next day
• 3 daily checks ins with other dispatchers (to be called by any dispatcher)
• Communicate with Drivers
• Make sure all working trucks are out and working
• Make sure all available drivers and pullers are dispatched
• Recruiting: drivers, pullers, subs
• Onboard/train or make sure to connect them to someone who can
• New job site visit (all new jobs must be visited on the first day)
• Daily reporting to Liz AND Kelvin
• Breakdowns
• Shortages
• Late
• No Call/No Show
• Call Outs
• Time Off Requests
• Revenue Per Driver, Hours Per Driver
• 23 job visits per week (more is better)
• Ride along with drivers (3 hrs/week or 12 hrs/month)
• Daily yard walk

HR/Managerial Role:

• All dispatchers must complete assigned HR trainings and DOT compliance trainings
• Dispatchers are the first point of contact to driver HR
• Responsible for driver documentation (i.e. writeups, 3 day notice, verbals)

Pay:
Up to $1,000.00 per week


Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Dispatching: 1 year (required)

Work Location:
In person