Front Desk Receptionist and Accounting Assistance - Plantation, United States - A Plus Printing & Graphics

Description

This position is dedicated to delivering exceptional service to customers within the company environment, focusing on problem-solving and relationship-building through attentive listening and effective action plans.

Receptionist is responsible for resolving various issues through customer education, thorough follow-up, and a commitment to ensuring a positive customer experience.

• Educate and support customers regarding company website, products, and services.
• Resolve customer concerns with a focus on quality outcomes.
• Provide valuable feedback to the department for new product and resource development.
• Maintain accurate records of customer interactions for comprehensive account history.
• Act as a knowledgeable point of contact for both new and existing customers.
• Handle complex requests with patience, professionalism, and empathy.
• Review and resolve situations promptly by identifying customer concerns.
• Demonstrate urgency and dedication to exceeding customer expectations through accuracy, efficiency, courtesy, and knowledge.
• Engage in active listening to fully understand customer needs, acknowledge key points, and interpret verbal cues to identify underlying concerns and motivations.
• Support the accounting department with various customer assistance tasks.

• Typing speed of 40 WPM+ with accuracy.
• Detailoriented, organized, with a strong ability to follow tasks through to completion.
• Positive work ethic and attitude.
• Excellent active listening and time management skills to address difficult situations with patience and professionalism.
• Strong written and verbal communication skills.
• Ability to handle multiple tasks concurrently.
• Effective collaboration with different personality types, demonstrating concern and sensitivity.
• Intermediate proficiency in computer, keyboard, and 10key skills.
• Some experience with QuickBooks or filmmaker pro will be highly advantageous.

• Minimum of 2 years experience as customer service or receptionist.
• Knowledge of printing or wide format experience will be advantageous.
• High School Diploma or GED.
• Call Center Experience Highly Desired.
• Bilingual preferred but mandatory English proficiency.

• Health insurance
• Paid time off

• 8 hour shift

• 8 hour shift
• Day shift

• Monday to Friday
• Weekends as needed

• Inperson

• High school or equivalent (preferred)