Branch Manager - Alexandria, United States - Minnesota Bankers Association

Minnesota Bankers Association Alexandria, United States

3 weeks ago

Description

Job Description

Position Summary:

Responsible for assisting customers with opening a variety of new account products and consumer installment lending in accordance with bank policies and procedures.

Supervisor to all Universal Bankers in the Alexandria location. Responsible for selling additional products to customers and prospects and support the overall retail effort of the bank.

Essential Functions and Responsibilities:
Assist sales in reviewing or performing market analysis to determine customer needs
Train, schedule and oversee frontline operations to ensure a successful customer experience
Direct staffing, training and performance evaluations
Analyze and control expenditures of the department to conform to budgetary requirements
Present information and respond to questions from managers, customers and the public
Monitor productivity of Universal Bankers
Monitor service calls of employees, observing demeanor, technical accuracy and conformity to bank policies
Address customer complaints and recommend corrective actions
Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions
Determine work procedures, prepares work schedules and expedites workflow
Maintain harmony among workers and resolve grievances
Encourage, engage and include staff in planning, decision-making, facilitating and process improvement, providing regular performance feedback
Oversight of branch functionality and productivity
Sell Treasury Management products and other commercial deposit accounts
Meet individual and branch goals
Regular and reliable attendance
Physical presence at bank
Education & Experience

Associates degree or higher in business of finance related program.
Minimum 10 years experience in banking industry.
Minimum 5 years experience in leadership.
About

Join our team and discover why our customers and employees say we are the bank that feels like home Neighborhood National Bank is a growing community bank that works hard to build strong customer relationships and communities.

Our mission is to serve our community's financial needs with quality products and services, comitted to exceed our customer's and shareholder's expectations with our friendly staff, professional service and quality performance.

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