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    Senior Customer Quality Engineer - Hollister, United States - ViziRecruiter

    ViziRecruiter
    ViziRecruiter Hollister, United States

    1 day ago

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    Description

    Industry:
    Semiconductor Chemical Formulations

    Level:
    Full-Time
    Overview

    Position Summary
    The Customer Quality Engineer (CQE) role is dynamic and cross-functional. CQEs interact with the customer facing and operations organizations at multiple levels.

    This role is high impact, high output, and high visibility that requires a calm-assertive demeanor and the capability to manage ever-changing priorities.

    Responsibilities

    Teamwork

    Collaborate with the cross-functional teams on customer issue management, customer product specification management, and customer specification negotiation in coordination with Product Management and customer change management.

    Work with customer facing teams to support customer audits by helping with preparation and facilitation.
    Support
    Support customer requests collaborating with other engineering teams to better understand and respond to requests. Provide support for various customer related documentation expectations such as process documents, item tracking, performance reporting.
    Customer Care

    Maximize customer satisfaction by resolving quality issues with urgency and transparency, clarifying quality expectations, and driving ongoing improvements that deliver value and build trust and confidence.

    Develop
    Develop expertise on customer requirements and factory manufacturing processes to enable streamlined customer support and satisfaction.
    informational responses to working on or collaborating with internal engineers on continuous improvement projects.
    Analysis

    Coordinate customer issue escalation support with structured problem solving (8D, 5Why, FMEA, etc.) to help identify root causes and develop and execute or coordinate CAPA.

    Requirements

    Knowledge
    Broad knowledge of theory and principles of statistics and statistical process control. Broad knowledge of quality management systems, ISO compliance, audits. Understanding of chemical and material metrology lab and measurement systems.

    A good working knowledge of statistics and applicable quality methodologies is required (e.g., Six Sigma, SPC, FMEA, 8D, root cause analysis, etc.).

    Working knowledge of JMP statistical software is especially desirable; SAP knowledge helpful.
    Education
    Minimum Bachelor degree in Chemical Engineering, Chemistry, or Material Science Engineering. Specialization in Quality Systems and Statistics is a plus.
    Skills
    Must have excellent computer skills (PowerPoint, Excel and statistical software tools). Must have the ability to communicate effectively (verbal/written/presentations) at all levels.
    Experience
    Must have 6 to 8 years of experience working directly with external parties at various levels on Quality Management.
    About Us

    Successful semiconductor manufacturers move quickly. They demand quality and they require leading technology. For them, partnering with the right supplier is a critical decision.

    With state-of-the-art manufacturing facilities in the U.S., Europe, Taiwan, China, Korea and Japan, local sales offices throughout the world and on site applications support, FUJIFILM Electronic Materials is prepared to supply the world's top tier semiconductor manufacturers.

    FUJIFILM Electronic Materials offers a broad array of products and services used throughout the semiconductor manufacturing process.

    Legal Disclaimer:
    FUJIFILM Electronic Materials is an equal opportunity and affirmative action employer. view full text

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