Shuttle Driver - Orlando, United States - Hilton Garden Inn Orlando

Description

Hilton Garden Inn Orlando airport is seeking a full-time overnight shuttle driver for their busy airport property.

Position is shared with their two sister hotels:
Residence Inn by Marriott and Springhill Suites by Marriott. Must have open availability for the overnight shift, including weekends and holidays.

Essential Job Functions

• Warmly welcome guests, creating a positive first impression of hotel. Hold doors open while guests go through.
• Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans). Operate hotel vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation (ex. maintain logs, show videos, etc.). Read, track and comply with guest transportation schedules established on a daily basis.
• Properly maintain and clean hotel vehicles.
• Must be able to drive a manual and automatic transmission vehicle.
• Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
• Follow security procedures on the handling of guest room keys and the protection of guest related information.
• Listen to and promptly act to correct guest problems and complaints.
• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
• Listen, understand and respond immediately to customer and employee inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
• Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features, and services of the hotel facilities.
• Maintain an alert and attentive demeanor.
• Maintain cleanliness of the hotel vehicles by cleaning and washing it when appropriate.
• Take vehicles for periodic servicing and fueling as required.
• Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Complete a predriving checklist for vehicles on a daily basis insuring that the following are in proper working order: lights, brakes and electric doors on vas and trucks, oil and tire pressure, transmission fluid, radiator fluid and gas at proper levels.
• Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, many of who will require patience and tolerance.
• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
• Competitive pay per hour plus tips.
• Fulltime hours available (at least 30 hours per week); must have flexible availability.

Education/Experience
High school diploma or general education degree or equivalent combination of education and experience required. Must have a valid state driver license, CDL preferred. Security background preferred. Must speak, read, and understand English.


Experience:
Required

• 1 year(s): Previous experience as a limo or shuttle driver

Education:
Required

• High School or better