Product Specialist - Columbia, United States - Shimadzu Scientific Instruments, Inc.

Shimadzu Scientific Instruments, Inc.
Shimadzu Scientific Instruments, Inc.
Verified Company
Columbia, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

WHO ARE WE?


Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.

Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success.

Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?


WHAT CAN SHIMADZU OFFER YOU?
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Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
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Competitive Compensation: Day 1 Benefits and competitive salary.
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Retirement Benefits: Matching 401K and a Profit-Sharing Program.
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Health Benefits: Flexible Spending/Health Savings Accounts.
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Performance Bonuses: Variable Pay Plan for commission and incentive roles.
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Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
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Education: Tuition Assistance Program for both graduate and undergraduate levels.
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Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
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Well-being: Comprehensive Corporate Wellness Program.
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Work Flexibility: Business casual Dress Attire & casual (jeans) Friday
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Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
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Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).


ADDITIONAL COMPENSATION:


  • For Service, Technical Support, Marketing &

Sales Roles:
Additional compensation is available through either an Incentive and/or Commission Plan.

  • For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a CostofLiving Adjustment (COLA).
***: This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.


JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

  • Providing support to sales staff from a marketing perspective. (Daily)
  • Develop demonstration strategies and presentation of products to potential and current customers to support the sales effort. (Weekly)
  • Obtain and maintain competitive information for assigned products and analyze for report to sales. (Weekly)
  • Assist in the creation of documentation for sales support materials including feature/benefit analysis and positioning strategies for each product assigned. (Weekly)
  • Evaluate and recommend market needs and then propose to develop and implement hardware and software resolutions to meet these needs. (Weekly)
  • Support qualification tests for large corporate customers and round robin tests with ASTM and other official organizations. (Daily)
  • Support instrument quality procedures in house and in the field. (Daily)
  • Operate as the company's authority on the products, market position, and competitive strategy under the area of responsibility. (Daily)
  • Develop and provide technical training courses and materials for customers and SSI employees. (Daily)
  • Develop a knowledge base through the accurate documentation and reporting of product failures and repairs. (Daily)
  • Provide product design change and improvement recommendations. (Weekly)
  • Assist in the development of installation and maintenance procedures for products as required. (Weekly)
  • Maintain the current IQ/OQ/PT protocols and develops protocols for new products. (Weekly)
  • Travel as required, in order to effectively provide technical support the assigned product line. (Weekly)

SCOPE:


This position's primary focus is to provide technical marketing materials and education to efficiently support product positioning of the assigned products, as well as, provide timely and efficient support, of high quality, to our customers.

This will include the full scope from product design to customer satisfaction, coordinating efforts with the Marketing team, Sales, Service, and the Regional staff.


KNOWLEDGE REQUIREMENTS:


CASUAL

WORKING

THOROUGH
Japanese Culture

Customer Relations

Report Preparation

Product Management

Telephone Skills

Public Speaking

Computer Hardware/Software

Computer OS/Windows

Analytical Techniques

Marketing Research

SSI Sales Organization

Selling Skills

Government Regulations

Systems Troubleshooting Ability

Organizational Skills

Communications Skills

Product Knowledge

Application Skills

Chemistry/Physics Sciences

Competitive Knowledge

**PROBLEM SOLVING R
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