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    it student worker - Nashville, TN , USA, United States - Lipscomb University

    Lipscomb University
    Lipscomb University Nashville, TN , USA, United States

    Found in: Careerbuilder One Red US C2 - 2 days ago

    Default job background
    Description

    The IT Department is looking for student help desk workers who have good communication & customer service skills, and are comfortable using new technology, different computer types, mobile devices, etc.


    The IT Helpdesk assists Lipscomb students and employees with login issues, Wi-Fi and network connection problems, computer hardware and software problems , and mobile device issues.

    We provide tech support to walk-ups and via phone and chat.

    This is an entry-level, Student Worker position designed for active and enrolled Lipscomb University students. It is part-time, 20 hours maximum per week during the school year.

    We offer the convenience of an on-campus job, a work schedule that works around your class schedule, and where you can gain useful IT and customer service work experience.


    Education:
    Current, enrolled Lipscomb student.


    Experience:
    Technology or Customer Service experience preferred but is not necessary.

    Help Desk Job Responsibilities and Skills:

    • Enter and route tickets in the IT Ticketing System
    • Provides technical support to users by using guided resources provided by the IT department.
    • Provides answers to clients by identifying problems, and guiding clients through corrective steps.
    • Verbal and written communication skills
    • Customer service and phone support
    • Some technological proficiency
    • Quality focus
    #LI-DNI
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