Operation Manager - Campbell, United States - Courtyard by Marriott
Description
Salary:
$22-25 hour
Job Title:
Operations Manager
Description:
Seeking a hospitality expert to lead day to day hotel operations.
Department:
_O_perations_
Position Title**:
_Operations Manager_
Immediate Supervisor's Title:
_General Manager_
OVERALL RESPONSIBILITIES**:
The purpose of the Operations Manager is to be a proactive representative of the hotel, who is aimed at creating an environment that achieves the highest possible employee guest satisfaction, as well as overall profit for the hotel.
QUALIFICATIONS/PRE-REQUISITES:
- Ability to communicate well with coworkers, guests, and upper management.
- Willing to work long hours and cover additional shifts as required by the demands of the hotel.
- Must learn payroll, accounts payables, and accounts receivables.
- Adhere to brand standards
- Must make change for the cash drawers and have the deposits ready by the close of business each business day.
- Previous management experience in a hotel strongly preferred or a Bachelor's Degree in Business Administration or Hospitality management.
- Great leadership and oral and written communication skills are a must.
- Detail oriented
- Must be able to multitask and manage demands from all departments and General Manager demands.
- Must be accessible at all times according to the needs of the hotel.
- Be presentable and conform to the dress code of the hotel.
- Must have a total commitment to guest satisfaction.
- Must be a great problem solver and listen and analyze complaints and comments by hotel guests and employees to create an ever improving workplace.
PRIMARY DAILY JOB FUNCTIONS:
- To arrive to work on time according to the schedule.
- Communicate with the front desk and all other departments to ensure everything is running smoothly.
- Make sure all departments are taking care of their responsibilities and react to problems as necessary.
- Review invoices from all departments and process the invoices for payment, ensuring we are staying within budget on each line item.
- Process payroll as necessary.
- Review accounts receivables and contact company accounts payable departments if there are past due accounts.
- Cover front desk breaks and shifts in relation to occupancy and budget for employees.
- Review the front desk schedule and make changes as necessary.
- Review chargebacks and declined accounts and respond as necessary.
- Communicate with guests and find ways to improve guest satisfaction.
- Respond to all guest complaints and make an effort to keep them as clients by ensuring the complaints are addressed and fixed for the future.
Brand:
Courtyard by Marriott
Address: 655 Creekside Way Campbell, CA
Property Description:
Creekside Way, Campbell, CA
Property Number: 121
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