Registration Operations Coordinator - New York, United States - Emerald

Emerald

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
Emerald is seeking a detail-oriented, outgoing, and customer service-focused Registration Operations Coordinator. This role focuses exclusively on supporting registration services across a portfolio of events.

Registration Operations Coordinators are required to be onsite at the events they support. The Registration Ops Coordinator must be comfortable with traveling from the onset of this position. This role will require travel of up 25-40%.

This position can be performed from any of our US-based offices or remotely from anywhere within the US.

Responsibilities:

Research and make recommendations for vendors, floor plans, and costsaving measures related to registration services for the assigned events
Track expenses against the budget at all stages of planning and execution
Ensure communication with vendors and internal staff is timely, clear, and accurate, adhering to specifications from internal processes and/or vendor requirements
Work closely with internal Sales and Marketing teams and vendors for assigned events to ensure timely, clear, and accurate relay of information between all relevant parties
Participate in planning meetings, online registration website builds, and provide quality control throughout the registration cycle
Provide support to show registrants and exhibitors when escalation from vendor customer service team is necessary
Execute the registration process onsite at each assigned event, including ensuring all requirements are met, expectations for each vendor and temporary staff are clear, communication lines are open, and any issues are resolved quickly
Assist in all aspects of show closing, including accruals and coding, providing information related to registration expenses, and ensuring that all postshow communication with vendors has been completed
Assist Registration Operations Manager with special registration projects as assigned
Support the Registration Operations team with other events as required

Qualifications:

Must be able to travel 2540% within the US
Experience providing administrative support
High proficiency in

Microsoft Office:
Word, Excel, Outlook

Exceptional customer service skills
High attention to detail
Strong organizational skills
Strong oral and written communication skills

ABOUT EMERALD-
COMPENSATION & BENEFITS

Target Compensation: $45,000$51,000We offer a competitive benefits package designed to strengthen our employees' physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools such as weekly guided meditation programs.