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    Network Engineer - Phoenix, United States - Trapp Technology

    Trapp Technology
    Trapp Technology Phoenix, United States

    2 weeks ago

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    Description
    Job Details

    Level
    Experienced

    Job Location
    Remote or - Phoenix, AZ

    Remote Type
    Fully Remote

    Position Type
    Full Time

    Salary Range
    $55, $75,000.00

    Travel Percentage
    None

    Description


    The ArmorPoint Network Engineer will communicate and collaborate with the Operations teams to assist in the management and maintenance of the network infrastructure with Trapp Technology's various environments.

    This position will manage and service both internal and Client's networking environments.

    Responsibilities
    Provides daily support of internal and client IT network infrastructure via service tickets.
    Acts as a technical resource for internal and client projects.
    Mentors ArmorPoint Service Delivery Technicians.
    Performs in-house, onsite and remote computer and network services
    Troubleshoots traffic flows.
    Assists in pre-sales activity
    Participates in architecture and design sessions related to IT strategy
    Plans and implements network growth projects and customer driven projects.
    Develops automated methods to remediate and mitigate network events and minimize network operational complexity
    Evaluates client systems and recommends upgrades.
    Generates and takes actions on reports of systems health and performance.
    Contributes to or manages network projects as assigned by management.
    Drives operational excellence to improve network performance and reliability
    Documents client networks
    Creates and updates technical documentation.
    Maintains environment, procedure, and change documentation according to policy.
    Supervises or supports updates, backups, and other scheduled maintenance.
    Maintains release notifications.
    Manages tickets and facilitates customer working sessions if necessary.
    Participates in Trapp internal meetings and required trainings.
    Maintains a professional image and demonstrates an understanding of and follows all Trapp Policies and Procedures.
    Other duties as assigned.

    Qualifications

    Qualifications
    High School Diploma or GED equivalent, required
    Minimum of 2 years' experience in networking
    Fortinet NSE4 required
    Familiar with ticketing software
    Experience with enterprise-level network design, engineering and administration
    Experience with common networking devices such as firewalls, switches, and fabric interconnects.

    Experience interfacing with customers POCs to evaluate networking needs or requirements and explain technical terms to nontechnical users or stakeholders.

    Cisco or Fortinet experience preferred
    Ability to follow detailed procedures and policies.
    Ability to compose grammatically correct, concise and accurate notes
    Enhanced ability to interpret customer's description of problem, troubleshoot and provide solutions, summarize and document interaction
    Proficient PC skills to include Excel, Word, and Microsoft Outlook.
    Exceptional organization and time management skills.
    Excellent written and verbal communication skills.
    Provides strong customer service to internal and external customers.
    Ability to manage multiple tasks and deadlines in a fast-paced environment.

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