- Planning and completing new product integrations and ongoing installations with partners in the region
- Presenting technical training to partners and end-users and responding directly to troubleshooting inquiries by phone and email
- Performing full installations of our product for demonstration and training purposes, which includes both mechanical and electrical aspects
- Performing sea trials and commissioning while recording system performance data
- Providing customer feedback to engineering for continual process and product improvement
- Caring for and maintaining the company vehicle including scheduling preventative maintenance, submitting a monthly mileage log, and keeping the vehicle in a clean and presentable condition
- 3-5 years of related experience in the marine industry
- Experience working within a factory support role
- Experience working with marine or navigational electronics
- Experience working with composite construction materials
- Proficiency with Microsoft Office products including, Outlook, PowerPoint, and Word
- Self-motivated, professional, responsive, resourceful, and adaptable, with superior time management, multitasking, organizational, and prioritization skills
- Strong verbal and written communication skills
- A constant positive, professional, and customer-centric attitude
- Possess and maintain a valid driver's license
- Maintain the highest standards of safety, and quality of work, and be a superb representation of the Seakeeper brand
- Ability to obtain a passport, lift 70+ pounds, drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours), and work on extended business trips including some nights and weekends
- Ability to work in confined areas (such as engine rooms, equipment spaces, and bilges on board various types of marine vessels) including climbing up/down ladders, stooping, bending, lying down, and working in challenging conditions
- Ability to safely operate boats
- Degree from a college or technical institute
- NMEA and/or ABYC certifications
- Previous experience with creating documentation, technical writing, promoting process improvement, managing processes, and problem-solving
- Captains license
- Our ideal candidate will be based in/around Charleston or Colombia, SC
- Travel can be expected up to 70% of the time, including nights and weekends
- Telecommuting is expected of this position, with periodic visits to the corporate offices
- You'll report to the Applications Engineering Manager, based in Florida
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Factory Technical Representative - Charleston, United States - Seakeeper Inc
Description
Job Description
Job DescriptionSalary:WHAT YOU'LL DO
As our Factory Technical Representative, you will be an integral part of making sure our Seakeeper Ride units stay up and running while serving as a key point of contact for our customers. You'll provide unmatched installation and service support and receive direct outreach from our partners on a variety of technical needs related to our products including installation, commissioning, training, and troubleshooting. You'll help us continue to build best-in-class technical support in the field with our partners and customers by:
WHAT YOU NEED TO SUCCEED
Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you Here are a few other specifics you'll need to have to succeed.
MUST-HAVES
NICE-TO-HAVES
MORE DETAILS YOU'LL WANT TO KNOW
YOUR TEAM
Our Factory Technical Representative is on a small, passionate group of individuals with widespread skills within our Seakeeper Ride Sales & Support team responsible for supporting new product development and growth. We all wear many hats and work together to accomplish a range of responsibilities. We're looking for a versatile team player who wants to learn and grow within Seakeeper, finding their own niche to command ownership within the department.
WHY YOU'LL LOVE IT HERE
It's true that we make extraordinary products, but our favorite part about Seakeeper is our people We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. Great ideas can strike at any moment, and when you have one, you're empowered to speak up
We are constantly pushing (or crushing) boundaries. Stagnant or bored are about as opposite from Seakeeper as you can get We move quick and if there is something that can be improved upon, we jump on it.
WHO WE ARE
71% of our Earth is covered by water and we want everyone to make the most of it. That's why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Seakeeper Ride, a Vessel Attitude Control System, eliminates underway pitch and roll, making time on the water safer and more comfortable for everyone on board.
Seakeeper was founded in 2008, growing from a start-up operation to the worldwide leader in stabilization thanks to its popular line of gyrostabilizers. Seakeeper Ride launched in 2022 and is the first product deviation from that line, bringing the magic of Seakeeper to boats while underway. There's a long runway of growth ahead as more and more OEMs adopt Seakeeper Ride as standard equipment, and we work to make aftermarket refits a reality.
Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you
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Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.
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