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Wilmington

    Front Desk Manager - Wilmington, United States - Home2 Suites

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    Description

    Benefits:

    Dental insurance

    Employee discounts

    Health insurance

    Paid time off

    Vision insurance

    We are looking for a Front Desk Manager to supervise and develop our front desk team. If you have a knack for customer service, work experience in the hotel industry, and the ability to lead others, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

    Responsibilities

    Scheduling for the Guest Service team

    Manage reservations and group sales

    Train and coach front desk associates

    Work and help out in other departments as needed

    Be an excellent role model for desk associates

    Assist with direct sales efforts

    Respond to clients' complaints in a timely and professional manner

    Exceed brand standards and expectations

    Up-sell additional facilities and services, when appropriate

    Assist with accounts receivable, accounts payable,

    Skills

    Work experience as a Hotel Front Desk Agent, Receptionist or similar role

    Management experience is a plus

    Customer service attitude

    Excellent communication and organizational skills

    Accommodating personality

    Cheerful disposition


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