Custody Operations Specialist - Radnor, United States - The Haverford Trust Company

Description

You understand how the markets and economy work, and you know a lot about securities and account maintenance. You are a detail-oriented person with an organized approach to your work; you even use apps or lists to make sure you get it all done—in the right way. In addition, you know there is no "I" in "team," so you work well with others to accomplish team goals. Tech savvy and good with numbers, comfortable with both Microsoft Teams and Excel, you make quick work of financial tasks and data review. Furthermore, you want to work at a 140-person investment firm in the suburbs with a hybrid work schedule, positive culture, and pristine reputation.

SUMMARY

The Custody Operations Team at The Haverford Trust Company is responsible for the daily administration and maintenance of client accounts. Team responsibilities include account openings and closings, receiving and delivering assets, account maintenance, distributions and contributions, money market and mutual fund trading, trade settlement/calls/options, trade allocations, income payments, corporate actions, gifting assets, securities maintenance, tax processing and reporting, client website administration and support, and reconciliation. Custody Operations is a key resource within Haverford for responding to account inquiries, problem resolution, and delivering quality client service.

The Custody Operations Specialist on the Securities Team is responsible for settling and reconciling trades; paying dividends and interest; processing stock splits or mergers; researching and resolving trade settlement issues and asset out of balances; tax reviews of account transactions; maintaining and updating mutual fund accounts/positions; coordinating the processing of physical certificates for delivery to transfer agent; performs the valuation process for pooled investments; completes client gift requests and gift letters; and works closely with Portfolio Managers, Investment Officers and Shared Services team members to ensure the successful and timely transfers of accounts both internally and externally. These responsibilities require a high degree of quality control, the ability to evaluate complex situations, and assist with implementing best practices with third-party vendor policies.

The Custody Operations Specialist also performs various reconciliations via Excel spreadsheets and assists in minimizing overdrafts in client accounts by communicating with administrative and investment teams regularly. As with all team members, this position cross trains within the team to ensure proper back up of all team functions.

ABOUT HAVERFORD TRUST

The Haverford Trust Company was founded in 1979, and our commitment to quality remains the cornerstone of our success. The Haverford Quality Investing philosophy is supported by the expertise and integrity of our people, not to mention the reputation and track record of our company. As of February 29, 2024, we have $13.9B in assets under management or consultation.

Haverford Trust has experienced significant growth in recent years, and our commitment to a strong company culture has never wavered. With a company-wide Monday Morning Meeting to kick off the week, informal breakfasts with the President and CEO, a Speaker Series for Women, and an annual charity run, Haverford has a powerful and unique culture. Of our 141 team members, 58 have been hired since January 2020, and we continue to grow in 2024. Meet our team, and you quickly see that every person exhibits Haverford's core values of Quality, Integrity, Respect, Discipline, Optimism, and Community. Unquestionably, our team is our greatest asset.

We invite you to learn more about our approach, our beliefs, and our commitment to Quality Investing at and our LinkedIn page.

REQUIREMENTS

• Normal firm business hours are Monday through Friday, 8:30AM – 5:30PM EST
• Working hours for this role may shift to compensate for T+1 processing and settlement
• May be required to work additional hours as needed to meet expectations with little or no notice
• Hybrid work schedule with set days to work from home and in the office in Radnor, PA
• Periodical local travel may be required

POSITION RESPONSIBILITIES

Primary responsibilities include, but are not limited to, the following:

1. Primary ownership of posting, settling, and reconciling mutual fund trade activity (including the generation of trade advices), posting dividends and interest, processing stock splits or mergers, and using subject matter expertise and discretion in researching and resolving trade settlement issues and asset out-of-balances
2. Actively participating in and contributing to tax team review of asset and transaction activity, to ensure accurate client tax reporting
3. Applying subject matter expertise to assess complex scenarios and determine best course of action to ensure accurate posting of relevant transaction activity, including notification to related teams
4. Overseeing the valuation process for pooled investments; posting required transactions and considering excess cash balances or liquidity needs.
5. Participating in decision processes related to establishing and implementing best practices with third-party vendors
6. Reconciliating departmental security positions
7. Processing security movements in conjunction with new and closing account processes

QUALIFICATIONS

Education / Experience

• BA or BS degree. Prefer Business, Finance, or similar field
• Minimum 1-2 years' experience working in a securities-related role
• Advanced skills in Microsoft Excel

Skills / Abilities

Teamwork

• Collaborate effectively within your own highly interactive team to achieve goals.
• Cross-train to support team members; serve as a reliable back-up.
• Work productively in cross-functional endeavors to execute tasks.

Communication

• Exceptional verbal skills and client relationship skills with an emphasis on five-star, value-added service.
• Excellent written communication skills, including precise editing.
• Strong, persuasive presentation and public speaking skills.

Work Management and Product

• Dedication to quality and excellence.
• Ability to build trusting, long-term relationships with business partners.
• Finesse to identify/define needs while managing stakeholder expectations.
• Strong analytical and problem-solving skills; creative and innovative solutions.
• Excellent organizational skills; capacity to effectively handle difficult requests.
• Superior attention to detail, including accuracy in compiling data and materials.
• Excellent time management skills; proven ability to act promptly and meet deadlines.

Technical

• Proficiency with Microsoft Office Suite.
• Ability to quickly learn new technologies and software programs.

Work Values

• Model the firm's values of Quality, Integrity, Respect, Discipline, Optimism and Community.
• Always demonstrate ethical decision-making; escalate issues appropriately, consider reliability and credibility of facts, consider future consequences of decisions for the firm, and remain willing to make, support, and be held accountable for decisions.

The Haverford Trust Company shall, in its discretion, modify or adjust the position to meet the company's changing needs. Additionally, this job description is not a contract and may be adjusted as deemed appropriate at Haverford's sole discretion.

All team members of Haverford are required to comply with internal procedures as well as applicable federal, state, and self-regulatory organizations including, but not limited to, the Bank Secrecy Act of 1970 and the USA PATRIOT Act.

The Haverford Trust Company is an equal opportunity employer. The Company is committed to providing equal employment opportunity to all applicants. All applicants for employment will be provided equal and fair opportunity without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, age, citizenship, disability, medical condition, marital status, status as a veteran or special disabled veteran, or any other characteristic protected by law.

This position may be subject to Haverford's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Haverford the details of certain political contributions. Haverford may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Haverford's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.