Dental Front Desk - Brea, United States - Brea Endodontics

Description

Location/Org Data :

Brand Logo:

Overview:

This position is primarily responsible for the daily activities of the front office including patient relations, telephone coverage, appointment scheduling, registration, and insurance verification.

Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

• Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients.
• Registers patients by verifying that a patient's record is up to date and accurate.
• Makes appropriate changes in the computer system and on the patient's chart.
• Scans documents for patient file including driver's license, insurance card, and referral form.
• Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
• Obtains necessary documentation or records prior to patients' scheduled date of service.
• Prepares treatment plans.
• Schedules appointments and enters into schedule.
• Checks patients out and collects payments from patients and reconciles daily cash reports.
• Conducts reminder calls to patients.
• Maintains a positive and teamfocused mindset to ensure a consistently high level of collaboration daily.
• Collects, sorts, distributes, and prepares mail.
• Maintains/cleans lobby and reception area.

Please note that additional responsibilities may be assigned.


Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


EDUCATION:

High school diploma or equivalent


EXPERIENCE:

Dental Front Office experience preferred

Knowledge of dental software programs a plus


COMPETENCIES:

To perform the job satisfactorily, an individual should demonstrate the following competencies:

• Technical Skills
• Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others

• Customer Service

• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

• Interpersonal Skills

• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things

• Oral Communications

• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions

• Written Communication

• Writes clearly and informatively; able to read and interpret written information

• Quality Management

• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

• Diversity

• Shows respect and sensitivity for cultural differences; promotes a harassmentfree environment

• Ethics

• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values

• Organizational Support

• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; respects diversity

• Planning/Organizing

• Prioritizes and plans work activities; uses time efficiently

• Professionalism

• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

• Quality

• Demonstrates accuracy and thoroughness; monitors own work to ensure quality

• Safety and Security

• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly

• Adaptability

• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events

• Attendance/Punctuality

• Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

• Dependability

• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan