Casino Cage Cashier - Seabrook, United States - The Brook

Description

SUMMARY:

Consistently provide a high degree of prompt, considerate, and courteous guest service and ensure procedures are being followed as outlined in the Department Manual.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Work for sustained periods of time maintaining concentrated attention to detail
• Use tools or equipment requiring a high degree of dexterity 75% of the time
• Issues and receives funds for chips, tokens, vouchers, coins and promotional items purchased or won in the casino
• Issues necessary operating funds to other departments
• Knowledge and ensure compliance with Title 31 regulations, NH Lottery regulations and company internal controls, policies and procedures
• Balances assigned funds and maintains an organized workstation
• Operates computer, coin sorter, money sorter, office equipment, telephones and key control system
• Maintains and completes various gaming and company forms and reports
• Reports any monetary or procedural discrepancy to the cage supervisor or manager in a timely manner
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures
• Input customer information into computer system
• Sell change and tokens
• Cash casino chips and loose change
• Monitor key control procedures
• Execute ticket payouts
• Responsible for providing quality customer service to guests
• Recognize and greet guests frequently
• All other duties as assigned

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

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QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to effectively communicate in English, both written and verbal
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to maintain confidentiality of sensitive information
• Ability to reconcile large amounts of currency and coinage
• Requires a neat and clean appearance, friendly attitude and demeanor
• Requires the ability to follow directions from a supervisor
• Requires the ability to interact effectively with coworkers
• Requires the ability to understand and follow posted work rules and procedures
• Requires the ability to work extended hours, when necessary
• Requires excellent interpersonal skills and the ability to deal effectively with casino patrons and personnel
• Requires the ability to distinguish numbers, letters and symbols
• Ability to work fast and meet deadlines
• Dependable attendance and ability to attend work on time
• Possess computer literacy

AGE and Certification(s):
18 years of age or above

NH Gaming License


EDUCATION and/or EXPERIENCE:

High School Diploma or equivalent. Minimum one (1) year of experience in high volume casino operations preferred


SPECIAL QUALIFICATIONS:

• An excellent work ethic and attitude are essential as you must assist and interact with customers, employees, supervisors and other departments
• Ability to notice a potential problem, fix it and/or notify the proper personnel
• Flexibility with working schedule is critical
• Requires physical flexibility
• Requires frequent walking, standing, bending, twisting, pushing, pulling, and lifting
• Requires the ability to lift, push, or pull 75 pounds unassisted
• Requires ability to work in a fast paced environment
• Work in an area with cigarette smoke, food smells, varying noise levels, carpeted and hard surface floors, and varying temperatures
• Good hand to eye dexterity
• Requires the ability to follow directions from a supervisor
• Requires dependable attendance and the ability to appear for work on time
• Requires the ability to interact effectively with coworkers
• Requires the ability to understand and follow posted work rules and procedures
• Must be able to work all shifts, weekends, holidays and special events as needed
• Must possess reasonable ability to communicate in English
• Must maintain neat and clean appearance
• Basic math skill required
• Requires frequent walking, bending, stooping, pushing, pulling, and standing during an 8hour shift
• Requires the ability to lift up to 50 pounds
• Requires good eyehand coordination

LANGUAGE SKILLS:

Ability to read and understand a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints. ability to speak, read and write Spanish preferred


MATHEMATICAL SKILLS:

Ability to add,