Service Planner - Deer Park, United States - Quincy Compressor LLC
Description
Service Planner (NY):
- Functional area: Service
- Country: United States
- City: Deer Park
- Company name: Quincy Compressor LLC
- Date of posting: May 22, 2024
Quincy is everywhere.
Your role
Your role as the Service Dispatcher is to schedule and provide support for all shop and field service repairs of compressed air equipment, providing regular updates to the Service Manager and the customer.
You work with the Service Manager to coordinate the activities of the Service Department and serve as information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers.
You are important to the success of our team and our customers You will report to the Service Planning Manager.
- Handle incoming phone calls for internal or external customers
- Open work orders for incoming ad hoc jobs once hard copy PO or signed work authorization form is received
- Add parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
- Add machines not currently in the system to SAP
- Coordinate the installation of new compressed air equipment with Sales.
- Work salesforce task queue for installations and startup
- Schedule meetings with Service Manager to discuss service schedule daily
- Contribute to positive Company branding by projecting a knowledgeable, professional, and customeroriented image to customers.
- Perform all duties in accordance with Quincy standards, while always striving to understand the needs and expectations of the customer.
- Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
To succeed, you need
- A High School diploma or equivalent or Associate's degree in relevant field.
- Service planning experience in an industrial service industry preferred.
- To be proficient in Microsoft Word and Excel (can maintain complex spreadsheets), experience with SAP is a plus
- To be comfortable working in an office environment with some warehouse or workshop environment, and possible customer site visits in the field; and you may visit field service environments at customers' jobsites.
In return, we offer you
- We believe there is always a better way. Open for change and feedback is what defines our culture.
- We support you on your journey: individual learning opportunities, worldwide job opportunities, and on the job training.
- The safety and wellbeing of our employees is important to us, which is why we set high standards for your workplace safety.
- We offer a fair compensation package.
- We offer health insurance, paid leave, and retirement benefits.
- We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.
Location
- You will be onsite and report into our Deer Park, NY location. #LI-Onsite
If you are looking for an organization where you can be challenged and even have a bit of fun while doing it, Quincy Compressor might be the place for you.
We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please call on a case-by-case basis.
Quincy Compressor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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