Customer Service Representative Mdw - Chicago, United States - Signature Flight Support
Description
Job ID 10263
Date Posted 04/10/2024
Location Chicago, Illinois
Airport Chicago Midway Int'l Airport
Company Signature Flight Support LLC
Job Type Full time
Job Level Standard
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.
Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service.
A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner.
CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures.Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
A CSR is expected to:
- Work as part of a team to provide everyone with a friendly welcome to Signature
- Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
- Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
- Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors
- Replenish complementary beverages/supplies, as outlined in the facility appearance standard
- Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed
- Assist pilots with access to airport and weather information, portals and computers
- Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
- Abide by emergency response procedures when/if critical events occur
- Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
- Exhibit a positive attitude, consideration and courtesy to everyone at all times
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
- Create accurate records pertaining to time worked and activities and services performed
- Other duties as requested
Responsibilities:
The following are essential to the job, in addition to those listed above and on the chart in this description.
- While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp
- Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
- Regular and reliable inperson and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
- Operate a multiline telephone and use the companyapproved greeting
- Drive cars, vans or other shuttles
- Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies
- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
- Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all c
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