- Customer Support Coordinator (CSC) serves as the key Customer / Dealer representative and the initial point of contact for customer enquiries and requests. The main responsibility of the CSC is to provide best in class customer service from the point of initial contact until successful fulfillment the enquires and requests.
- The CSC is responsible for collecting and documenting accurate information of the needs of the customer and/or dealer. They will ensure successful and swift execution of the customer and/or dealer needs, being technical, commercial, spare parts, complaints or general enquiries.
- The CSC role is also expected to engage strongly with customers and/or dealer under their responsibility by proactively communicating throughout the customer journey and identify opportunities to promote services, spare parts and special offers in line with customer needs.
- The CSC follows up on each activity associated with each enquiry and request. They will follow all requests all the way through to completion. After completion, the CSC will conduct customer follow-up's to determine if there were any issues or shortfalls throughout the process. They will provide feedback on the relevant function and record any suggestions for improvements.
- The CSC plays a key role in keeping all customer data up to date and is responsible for updating and/or validating customer information with the appropriate internal departments such as accounting, on-site contacts or any other information that is critical in the customer journey.
- Receive and process customer and dealers requests including parts requests, quotations, orders, returns, deliveries and price inquiries.
- Understanding the customer needs and urgency to be able to direct the support required efficiently.
- Ensure all requests are followed through in timely and efficient manner all the way through completion.
- Managing customer expectations with regards to parts delivery from time of quote to proof of delivery.
- Communicate with supply chain and manufacturing on availability, delivery dates or other important matters related to spare parts delivery.
- Plan and prepare spare parts packages for rebuilds, retrofits and other service activities.
- Follows up on all outstanding quotations and processes order confirmations from customers and dealers.
- Ability to transpose information from one source to another, organization and submit information for warranty claims.
- Keeps the customer and dealer informed of the status and progress on their requests in a proactive manner.
- Is empathetic and work as an advocate and trusted advisor for customers.
- Processing warranty claims.
- Ensure customers' needs are met quickly and efficiently.
- Ensure the customer is totally satisfied by engaging strongly with them throughout the customer journey.
- Escalate unresolved customer or dealer concerns to manager and/or Director of Customer Service
- Other duties assigned due to the need of the business.
- Excellent communication skills and the ability to work in a multi-discipline team environment.
- A naturally outgoing individual with a profound ability to interact with customers and teams alike.
- Ability to build lasting relationships with the customers and dealers.
- Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.
- A customer and service minded self-starting individual, that is proactive, organized and who can manage time effectively and is goal oriented.
- Experience processing warranty claims and selling after market parts.
- Ability to execute agreed tasks and deadlines against performance metrics.
- Computer/ERP literate.
- Quick decision maker, energetic, effective communicator expected to build excitement, enthusiasm and confidence for the customer.
- Must understand basic mechanical, hydraulic, pneumatic and electrical terminology.
- Bilingual in Spanish is preferred but not required.
- College education in business or administration preferred.
- 2-3 years of customer service background preferred.
- Experience of using an ERP, CRM or Service Management Systems is required.
- Proficient computer skills including Word, Excel, and PowerPoint.
- Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
-
Customer Support Coordinator
5 days ago
Cemen Tech Inc Indianola, United StatesPURPOSE OF POSITIONCustomer Support Coordinator (CSC) serves as the key Customer / Dealer representative and the initial point of contact for customer enquiries and requests. · Increase your chances of an interview by reading the following overview of this role before making an ...
-
Customer Support Coordinator
1 week ago
Cemen Tech Indianola, United StatesJob Description · Job DescriptionPURPOSE OF POSITIONCustomer Support Coordinator (CSC) serves as the key Customer / Dealer representative and the initial point of contact for customer enquiries and requests. The main responsibility of the CSC is to provide best in class customer ...
-
Customer Support Coordinator
3 weeks ago
Cemen Tech Inc Indianola, United StatesPURPOSE OF POSITION Customer Support Coordinator (CSC) serves as the key Customer / Dealer representative and the initial point of contact for customer enquiries and requests. The main responsibility of the CSC is to provide best in class customer service from the point of initia ...
-
Customer Support Coordinator
1 week ago
Cemen Tech Indianola, United StatesJob Description · Job DescriptionPURPOSE OF POSITIONCustomer Support Coordinator (CSC) serves as the key Customer / Dealer representative and the initial point of contact for customer enquiries and requests. The main responsibility of the CSC is to provide best in class customer ...
-
Oceanic Ventures Indianola, IA, United States FreelanceSumax is a full-service agency based in Dortmund, Germany with over 18 years of experience in online marketing. We offer a creative environment with challenging tasks within a successful team. We design individual online marketing solutions (such as search engine optimization, Go ...
-
Receptionist (m/f/d) for our D-Doctor
3 days ago
Matrix Dynamics Indianola, WA, United States FreelanceReceptionist (m/f/d) for our D-Arzt practice · Location: 45891 Gelsenkirchen, Indianola, WA · medicos.AufSchalke combines outpatient orthopedic, cardiological, psychosomatic, occupational, uro-oncological, and gynecological rehabilitation, prevention, and sports under one roof. T ...
-
Cascade Enterprises Ackworth, IA, United States FreelanceTo support our innovative team in Großröhrsdorf, we are currently seeking a full-time **Project Manager in Vacuum System Construction (m/f/d)** to join our team in Ackworth, IA. · **Your responsibilities will include**: · - Planning, designing, and managing projects in the field ...
-
Family Support Coordinator
2 weeks ago
U.S Comm for Refuge Des Moines, United StatesJob Description · Job DescriptionThe U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the de ...
-
Dispatch Support Coordinator
1 week ago
Ruan Ankeny, United StatesJob Description · On-site position located in Ankeny, IA. · Schedule: Monday-Friday 10:30 PM-6:30 AM · Ruan presents a great opportunity within the new Extended Operations Center that is changing the way Ruan does their business. Our team members will be trained to provide seamle ...
-
Family Support Coordinator
1 week ago
USCRI Des Moines, United StatesJob Description · Job DescriptionFamily Support Coordinator (Iowa) Job Description · The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service ...
-
Trade Sales Support Coordinator
3 weeks ago
Pella Des Moines, United StatesPosition Overview: · The Sales Support Coordinator role is designed to be a resource to key sales associates. This position requires learning and understanding the Pella product offering and quoting system, as well as interaction with a wide variety of builders, contractors and ...
-
Trade Sales Support Coordinator
1 week ago
Pella Des Moines, United StatesPosition Overview: · The Sales Support Coordinator role is designed to be a resource to key sales associates. This position requires learning and understanding the Pella product offering and quoting system, as well as interaction with a wide variety of builders, contractors and ...
-
rn | straight nights | full-time
1 day ago
Good Samaritan Society Indianola, United States Full timeCareers With Purpose · Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. · Facility: GSS IA Indianola · Location: Indianola, IA · Address: 708 S Jef ...
-
RN | Full-Time | All shifts available
1 day ago
Good Samaritan Society Indianola, United States Full timeCareers With Purpose · Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. · Facility: GSS IA Indianola · Location: Indianola, IA · Address: 708 S Jef ...
-
Travel Nurse RN
1 week ago
Fusion Medical Staffing-Long Term Care Indianola, IA, United StatesJob Description Fusion Medical Staffing-Long Term Care is seeking a travel nurse RN Long Term Care for a travel nursing job in Indianola, Iowa. Job Description & Requirements * Specialty: Long Term Care · * Discipline: RN · * Start Date: ASAP · * Duration: 13 weeks · * 36 ho ...
-
Family Medicine
1 week ago
UnityPoint Health Indianola, United StatesUnityPoint Clinic is actively recruiting for a Family Medicine Physician to join our team in Indianola, IA. · Choose a career that matters at UnityPoint Health. At UnityPoint Health, we believe that our patient-centered vision and physician-driven philosophy, along with our one t ...
-
Travel Nurse RN
17 hours ago
Leaderstat - Post Acute Indianola, United StatesJob Description · Leaderstat - Post Acute is seeking a travel nurse RN Skilled Nursing for a travel nursing job in Indianola, Iowa. · Job Description & RequirementsSpecialty: Skilled Nursing · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 ...
-
Travel Nurse RN
1 day ago
Leaderstat - Post Acute Indianola, IA, United StatesLeaderstat - Post Acute is seeking a travel nurse RN Skilled Nursing for a travel nursing job in Indianola, Iowa. · Job Description & Requirements · Specialty: Skilled Nursing · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · Employm ...
-
Simpson College Indianola, United StatesReporting to the Director of Advancement Services, the Associate Director or Director of Stewardship is responsible for all stewardship activities, programs, and initiatives directed at the College's donors and top prospects. The Associate Director or Director should utilize best ...
-
Registered Nurse
2 weeks ago
Actriv Inc. Indianola, United States· Dedicated and caring Registered Nurses (RN) are invited to join Actriv Healthcare to work in the Rock Rapids, Iowa area. · Job SummaryEmployment Type: Per Diem, Travel Or Contract · Profession: Registered Nurse (RN) · Shifts: Day Shift, Evening, NOC (Nights), Weekends (10hrs x ...
Customer Support Coordinator - Indianola, United States - Cemen Tech Inc
3 weeks ago
Description
PURPOSE OF POSITIONThe following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
