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    Registered Client Relationship Analyst - Atlanta, GA, United States - Morgan Stanley

    Morgan Stanley
    Morgan Stanley Atlanta, GA, United States

    3 weeks ago

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    Description

    POSITION SUMMARY

    Registered Client Relationship Analysts help shape the future of service by modernizing the client
    experience through an elevated standard of care
    The Registered Client Relationship Analyst assists with
    the development and growth of business by focusing on servicing clients and understanding their
    investment objectives
    This is a key role that requires an understanding of firm policies, procedures, and
    firm capabilities in order to deliver the full firm to clients


    DUTIES and RESPONSIBILITIES:


    CLIENT SUPPORT


    • Assists Financial Advisors / Private Wealth Advisors in the development of financial and investment
    strategies that aim to address each client's specific goals and concerns


    • Cultivate and enhance new and existing client relationships through active communication with
    clients, processing client requests, resolving inquiries, providing guidance, and making sure key
    information and documentation remains current


    • Identify and assist with Firm services and solutions that support clients' needs including banking
    products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley
    Mobile


    • Partners with the team to prepare performance reports and other data for clients, that may involve
    account performance, investment portfolio holdings, and generating quarterly investment
    performance monitors


    • Confirm authorization and authenticate client when processing requests
    • Onboard and maintain client accounts, including collecting client information and required
    documentation, capturing and assessing risk, processing money movement transactions and
    handling estate needs as examples


    • Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and
    corporate actions with clients at the direction of Financial Advisors


    • Prepare financial plans, client reports, and other materials for client meetings
    • Review and take appropriate action on client account alerts
    • Partner with Financial Advisor(s) in developing a business plan and delivering against a client service
    model


    • Supports the team by organizing and arranging client/prospect data, preparing financial plans, client
    reports, and other materials for client meetings


    • Assists the team with the designing and producing of strategy reports and other types of
    communications for Financial Advisors / Private Wealth Advisors to use with clients and prospects as
    part of the overall marketing initiative


    • Actively engage in available training and education programs - including firm strategic priorities,
    professional development and staying current on policies, procedures and new platforms and
    attend scheduled targeted/monthly field service professional and/or training calls


    • Perform administrative duties that support Financial Advisors / Private Wealth Advisors in daily
    business practices, including but not limited to, telephone coverage, business travel arrangements,
    coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance


    • Proactively participate in firm initiatives directed by local management
    • Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial
    Advisors


    EDUCATION, EXPERIENCE, KNOWLEDGE, and
    SKILLS:


    Education and/or Experience


    • High School Diploma/Equivalency
    • College degree preferred
    • Industry experience is a plus
    • Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required

    Knowledge/Skills


    • Strong computer skills and knowledge of Microsoft Office products
    • Exceptional writing, interpersonal and client service skills
    • Detail orientated with superior organizational skills and ability to prioritize tasks
    • Team player with the ability to collaborate with others
    • Ability to work in a fast-paced, evolving environment
    • Goal oriented, self-motivated and results driven

    Reports to:


    • Business Service Officer
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