Guest Services Liaison - Odenton, United States - Nail Haven

Description

GUEST SERVICES LIAISON

Job Description:

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Experience the Nail Haven difference_
.

Our Mission:

Our mission is simple, to be an ultimate haven of luxurious yet affordable nail care experiences in an upscale and meticulously clean environment.

Our vision:

To provide tailored and unique "beautifying" experiences for every guest in a meticulously clean environment that is committed to ensuring every individual is heard, valued and important.

Our Salon Commitments:

• We are committed to using and providing nontoxic products that are good for all.
• We are committed to using the best sanitation, sterilization, and cleanliness techniques that are backed by science.
• We are committed to every guest and employee being heard, valued, and important.
• We are committed to being the best in the industry and to continuous improvements of our products, services and techniques based on guest and staff feedback.

Our Workplace:

At our core we are obsessed with an unwavering commitment to service excellence that will meet and exceed every guest's expectation.

Our inclusive environment also allows us to be authentic in our representation and aims to showcase the unique differences that make both our team and guests amazing.

Individuals of all cultures are welcome as we are committed to being an inclusive and premier workplace.

As the Guest Services Liaison, you are the heart of our reputation.

There may be many faces of Nail Haven, but the Guest Services Liaison is the individual who sets the tone for each guest's experience.

The Guest Services Liaison is responsible for providing, maintaining and promoting hospitality at the highest level at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

Ultimately, this individual will strive to create an atmosphere around the receptionist desk that welcomes people, and pro-actively anticipates the needs of the guests so solutions can be offered before being requested and helping to ensure a seamless experience from start to finish.

Experience/Qualifications:

• One year of salon reception experience, and have a good understanding of nails salon processes and products (preferred)
• Ability to perform basic math skills such as addition, subtraction
• Requires strong communication, organizational, decisionmaking and interpersonal skills.
• Ability to be detailoriented while maintaining thorough followthrough.
• Ability to multitask and to work well under pressure.
• Proficiency with electronic resources such as Internet search, Google, Word and

POS systems.


Essential Duties & Responsibilities

• Ability to multitask: telephones, POS and guests that are in front of you.
• Review and respond to all guest complaints and escalate to Service Excellence

Manager, as necessary

• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Lead and oversee the guest experience to ensure all members and guests are receiving a consistent and elevated experience
• Use professional telephone etiquette in handling internal and external guest requests.
• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for Nail Haven

Job Type:
Part-time


Pay:
From $15.00 per hour


Benefits:

• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating weekends
• Weekends only

Experience:

• Customer service: 1 year (required)

Work Location:
In person