Technical Support Specialist - Oxford, United States - IPG Photonics

IPG Photonics

Verified Company

Oxford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our mission is to develop innovative laser solutions to make the world a better place.

To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

Our In-house Technical Support Technician will be serving as a liaison between our Customers and Field Service Engineers for our LASER Products.

Duties**- Issue RMAs as required and ensure RMA database entries are current

Coordinate scheduling of repair activities at IPG, both warranty and nonwarranty
Support mid to high power laser pre

- and post-installation activities

Support development of training modules for both IPG and Customers
Help manage failure analysis activities, including taking pictures and documenting failure analysis results
Create/revise work instructions, procedures, user manuals, training documents

Requirements:

Technical AS degree in electrical engineering or related field preferred, or a combination of training/work experience
Laser/electric/electronic background and previous experience in customer service preferred
Understand technical documents and electrical schematics, to utiliza them during telephone support
After hours and oncall shifts will be required
Strong written and verbal communication skills
Dependable
Excellent computer skills, Microsoft Office
Some mínimal travel may be expected when necessary

IND456

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