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    People Operations Specialist - Cincinnati, United States - FIS Global

    FIS Global
    FIS Global Cincinnati, United States

    3 weeks ago

    Default job background
    OTHER
    Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor of Human Resources

    Travel Percentage :

    5 - 10%

    Job Description

    About the team

    Are you curious, motivated, and forward-thinking? At Worldpay, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    What you will be doing

    • Manage all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.
    • Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.)
    • Responds to non-routine inquiries from management and employees regarding leaves of absences in a customer-focused, timely manner.
    • Monitors status of all leaves of absences and takes proactive measures to ensure all necessary updates and communications are provided to employees and leave process is efficient.
    • .Ensures all necessary follow up with management, human resource partners and employees has been completed in order to obtain updated leaves
    • Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
    • Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.
    • Ensures data quality and follows global data standards.
    • Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
    • Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
    • Cultivates networks across a variety of functions and locations with the organization.
    • Applies knowledge of employee orientation.
    • Ability to be flexible and pivot to ever changing priorities

    What you bring:

    • Ability to deliver excellent customer experience, resolve issues and look for continuous improvement opportunities – "Customer at the heart of everything" ethos
    • Adaptable and willing to continuously learn and be proactive in picking up tasks
    • Experience in using Human Resources systems, preferably Workday.
    • Knowledge of Human Resources concepts, policies, and procedures
    • Attention to detail and accuracy, organizational and prioritization skills
    • Ability to work in an organized manner and consistently follow-up on tasks
    • Ability to work both independently and in a team environment; great time management skills
    • Ability to maintain confidentiality
    • Excellent oral and written communication skills
    • Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
    • Ability to establish and maintain effective working relationships with employees, management, and clients
    • Experience with customer support: customer, interactions, addressing escalations.

    What we offer you:

    A career at Worldpay is more than just a job. It's the chance to shape the future of Fintech. At Worldpay, we offer you:

    • A voice in the future of Fintech
    • Always-on learning and development
    • Collaborative work environment
    • Opportunities to give back
    • Competitive salary and benefits

    #LI-BJ1

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    EEOC Statement

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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