PM Hotel Front Desk Agent - Columbus, United States - Embassy Suites Columbus, OH

Embassy Suites Columbus, OH Columbus, United States

2 weeks ago

Description

Weekends a MUST

Also, must be able to put your phone down to work.

And one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk shift.

We don't ask our Front Desk staff to do that. This is for a Front Desk position only.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry.

We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us.

Most of our existing leadership team members have been promoted from within the company.

As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services.

In return you will be given opportunities to grow and advance in your career.

Primary Responsibilities

Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check house count to determine the rooms available for the day
Review credit limit exception report & gets additional approval if necessary
Check expected departures for today & clears checkouts or extends stays after check out time
Update housekeeping room status when received from housekeeping
Balance departments from daily activity report at the end of shift
Performs cashier shift change when cash is in balance
Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them
Mention various hotel amenities, (free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest's demands cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Ability and flexibility to work various shifts including evenings, weekends, and holidays

Education/Experience

High School diploma or GED preferred
One year hospitality experience required
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Front Desk Agent

3 weeks ago

Troon Golf, L.L.C. Columbus, United States

Of the Front Desk Agent: Accurately posts all charges to guest's bills. Checks all guests in and out of the resort based on established procedures. Promotes activities and special events the facilities. Provides accurate and complete information abou Front Desk, Agent, Hotel · ...
Front Desk Agent

1 week ago

InnVite Hospitality Columbus, United States

Job Description · Job DescriptionSalary: $13 - $14 per hour · Holiday Inn Express Obetz, Ohio is looking for a new Front Desk Agent to join active team. We offer career development and guaranteed bonus. · Required Tasks: According to Hotel Standards: · Guest Check-in & Check-out ...
Front Desk Agent

5 days ago

Shaner Hotel Group Columbus, United States

Job DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...
Front Desk Agent

1 week ago

Innvite Hospitality Columbus, United States

Title: Front Desk Associate/Night Auditor · Reports to: Front Desk Manager, Assistant General Manager & General Manager · Required Tasks: According to Hotel Standards: · *Guest Check-in & Check-out · *PMS Operations · *Cash Handling & Credit Card Transactions · *Switchboard ...
Front Desk Agent

1 day ago

Shaner Hotels Upper Arlington, United States

ABOUT THE TEAM · Homewood Suites by Hilton features spacious suite rooms, complimentary hot breakfast, and indoor pool. Homewood is in an ideal location just a short walk from The Ohio State University, across the street from many dining and shopping options, as well as nearby th ...
Front Desk Agent

1 week ago

Shaner Hotel Group Columbus, United States

Job DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...
Front Desk Agent

1 month ago

Franklin Marriott Cool Springs Franklin, United States Full time

Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand Your genuine warmth and helpful nature enable you to rise to every occasi ...
Front Desk Agent

3 weeks ago

Sheraton Suites Columbus, United States

**Front Desk Agent** · We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. · Sheraton Suites is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 pat ...
IT Help Desk Agent Tier I

1 week ago

MIDWEST MOTOR SUPPLY CO Columbus, United States

Kimball Midwest, a national distributor of maintenance, repair and operation products, is searching for an Information Technology Help Desk Agent Tier I, in our Columbus, OH location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the To ...
Front Desk Agent

1 week ago

Sleep Inn/Mainstay Suites Franklin, United States Part time

Provides customer service to guests of hotel by performing the following duties. · ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · - Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake u ...
Front Desk Agent

1 month ago

TownePlace Suites Columbus Airport Gahanna Columbus, United States Part time

This is itWe are a growing company – meaning if you want to go further, we want you to grow with us · Competitive Starting Wages · Opportunities for wage increases after 2 months of employment, and again after 5 months of employment (based upon performance and punctuality) · Medi ...
Front Desk Agent

2 weeks ago

Staybridge Suites Milwaukee Airport South Franklin, United States

**Position Summary**: · Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner. · **Essential Functions**: · - Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professiona ...
Front Desk Agent

3 days ago

Sleep Inn/Mainstay Suites Franklin, United States

We are looking for the Best of the Best in hotel operations so if you are passionate about serving others and are willing to learn come join our TEAM brand new location that just opened in January · - Greet and welcome guests in a friendly and professional manner · - Check-in and ...
PM Hotel Front Desk Agent

1 week ago

Embassy Suites Columbus, OH Columbus, United States

Job Description · Job DescriptionWeekends a MUST · Also, must be able to put your phone down to work. · And one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk ...
Hotel- Front Desk Agent

1 month ago

The Prime Company, LLC Columbus, United States Full time

· Job Summary: We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation, at our Boutique Hotel, The Urban in Columbus (University District), located within minutes from Ohio State Univeristy. · Esse ...
Hotel - Front Desk Agent

1 month ago

The Prime Company, LLC Columbus, United States Full time

Job Summary: We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation, at our Boutique Hotel, The Urban in Columbus (University District), located within minutes from Ohio State University. · Essenti ...
Front Desk Agent

2 days ago

Innvite Hospitality Grove City, United States

Job Description · Job DescriptionRequired Tasks: According to Hotel Standards: · Guest Check-in & Check-out · PMS Operations · Cash Handling & Credit Card Transactions · Switchboard Operation and Telephone Etiquette · Front Office Emergency/Security Procedures · Reservations-Gues ...
Front Desk Agent, Second Shift and Weekends

1 week ago

InnVite Hospitality Columbus, United States

**Title: Front Desk Associate/Night Auditor** · Reports to: Front Desk Manager, Assistant General Manager & General Manager · **Required Tasks:** According to Hotel Standards: · *Guest Check-in & Check-out · *PMS Operations · *Cash Handling & Credit Card Transactions · *Pho ...
Front Desk Agent

6 days ago

Shaner Corporation Dublin, United States

$15/hour · Be available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...
Front Desk Agent

1 week ago

InnVite Hospitality Dublin, United States

Required Tasks: According to Hotel Standards: · InnVite Hospitality Group is offering development plan for Front Desk Agent position at The Red Roof Plus Dublin Hotel, Ohio. Great benefits and guaranteed bonus. · Pay: $14/hour · Shifts: Ability to work any of the 3 shifts.Guest C ...