Jobs
>
Customer Service Representative
>
Columbus

    Customer Service Representative - Columbus, United States - Pumpkin, Inc.

    Pumpkin, Inc.
    Pumpkin, Inc. Columbus, United States

    2 weeks ago

    Default job background
    Description

    **Customer Service Representative**

    Columbus, OH / Operations / Full-time Pumpkin is looking for an amazing **Customer Service Representative** to join our growing team and support our expansion in an exciting and fast-paced start-up environment. This friendly and motivated individual will be responsible for providing a best-in-show experience for pet parents over various channels including phone, email, text, chat, and social media. The Customer Service Representative will also play a key role in processing wellness claims and assisting in administrative tasks. Position will be based out of Columbus, OH and will report to the Customer Care Manager. **What You'll Do:**

    + Provide exceptional customer care to pet parents across multiple communication channels like phone, email, text, chat and social media, in a timely and efficient manner

    + Educate pet parents to help them understand the benefits and value of pet health insurance

    + Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers

    + Understands company policies and knows when to utilize this information or when to make an exception

    + Provide insurance policy information and non-insurance related information to our customers

    + Proactively seeks opportunities to sell and upsell

    + Process incoming wellness claims in accordance with company policies

    + Process ongoing administrative and fulfillment tasks in accordance with company policies

    + Use ticketing software, back office software, and other digital tools to manage and track performance

    + Data entry for the above tasks

    **What We're Looking For:**

    + Excellent verbal and written skills

    + Administrative and computer skills, with great attention to details

    + Prior experience in customer service role involving a high degree of customer interface

    + Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)

    + Roll-up-your-sleeves mentality does what it takes to get the job done

    + Entrepreneurial interest, a passion for pets and an excitement to work in a start-up

    + Attention to details

    + Willingness and ability to study and pass an insurance license exam; we cover the training and exam costs for you to obtain your Ohio Property & Casualty Insurance License

    + Flexibility and adaptability

    **Bonus Points**

    + **Existing Property & Casualty Insurance Producer License (from any state)**

    + Prior experience in insurance industry (including customer facing or claim administration roles)

    + Prior experience in the pet healthcare industry

    + Proficiency in MS Excel and G-Suite tools

    + Other languages at a fluent level (writing and conversing) - Spanish preferred

    **What We're Offering:**

    + Be a part of our mission to create a happier, healthier world for pets & their people

    + The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions

    + Comprehensive health, vision, and dental insurance for you and your dependents

    + 401k + company match

    + Pumpkin Insurance and preventative care for every pet in your family

    + Generous PTO

    **About Pumpkin:** **We are on a mission to Make the best pet care possible fur all.** Pumpkin is a rapidly growing pet care startup disrupting the $1.7B US pet insurance industry. Pet insurance is growing 17% YOY, yet only 2% of dogs and cats in the US are currently insured. Were looking to change that so that every dog and cat can live the best life pawsible.

    **Our Culture & Values** Launched by Zoetis (ZTS), a Fortune 500 company thats the worlds largest animal health company, Pumpkin is led by a team of engineers, product managers, marketers, data experts, designers, and customer care specialists who love and live for our pets and for yours.

    **Pets Come First:** Put what's best for pets at the center of everything you do **Trust the Pack:** Help families make empowered pet care decisions **Jump Fences:** If theres a will, theres always a way over them **Share Toys:** Be generous with your gifts and amazing things will happen **Dig New Holes:** Challenge conventions to create the future of pet health care

  • Custom Fabricating & Supplies

    Customer Service Representative

    1 week ago

    Custom Fabricating & Supplies Franklin, United States

    Custom Fabricating & Supplies, a recognized leading provider of industrial masking products and solutions, is looking for a self-motivated and experienced Customer Service Representative to join our team at our location in Franklin, WI. The Customer Service Representative is ofte ...

  • Jay Gemes - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Jay Gemes - State Farm Agent Columbus, United States

    **Position Overview**: · Are you ready to join a dynamic team that's been making waves in the insurance industry since 2012? Look no further Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Colorado and a remote presen ...

  • Velocity Enterprises

    Customer Service Representative

    2 weeks ago

    Velocity Enterprises Franklin, United States

    "We move people, people move us. Leave Germany, head to Portugal: Dreamy coastlines, idyllic landscapes, and mild climate, among many other things, await you in Portugal. We are looking for customer service representatives (m/f/d) for an international service company through dire ...

  • Pick n Save - Kroger

    Customer Service Representative

    5 days ago

    Pick n Save - Kroger Columbus, United States

    Customer service representatives oversee front end operations during their shifts. · Help the cashiers with questions or pricing issues directly at the registers along with liquor scans for minor cashiers. · Cover the customer service desk to assist with lottery, money orders, mo ...

  • Dental Associates Ltd

    Bilingual Dental Services Representative

    1 week ago

    Dental Associates Ltd Franklin, United States

    **Company Perks** · As a team member of Dental Associates, you can expect excellent compensation, use of state-of-the-art technology, experience on-the-job training, continued education offerings, abundant opportunities for career growth, a dedicated support team, wonderful patie ...

  • Infinity Systems

    Sales representative in the internal service

    2 weeks ago

    Infinity Systems Franklin, United States

    Are you looking for a job with a future? In a family-owned company? Then we should get to know each other. · EBERO FAB is the nationwide infrastructure expert. With over 200 employees at 14 locations, we prepare our customers for the infrastructure of the future - from energy and ...

  • Eclipse Solutions

    Customer Service Representative Field Sales

    2 weeks ago

    Eclipse Solutions Franklinton, United States

    Rexel. Feel the energy. Welcome to Rexel, where a world of opportunities awaits you. This is not just a job, it's a real mission. Join us in leading the way in the context of energy transition and digitalization, alongside our customers. You'll be part of a team full of strength ...

  • Avis Budget Group

    Customer Service Representative

    1 week ago

    Avis Budget Group Columbus, United States Full time

    Customer Service Representative · Pay rate: $13.00/hour · Immediately hiring We are now seeking responsible and energetic people, like you, to join our growing Avis Budget Group enterprise. You'll be an appreciated and valued addition to our team, putting a smile on our customers ...

  • Concord Hospitality Enterprises Company

    Guest Services Representative

    2 weeks ago

    Concord Hospitality Enterprises Company Columbus, United States

    As a Guest Service Representative, you have the responsibility of giving our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally always Maintain a high level of service and hospitality Guest Service, Hotel, Represe ...

  • Nothing Bundt Cakes

    Guest Service Representative

    1 week ago

    Nothing Bundt Cakes Columbus, United States

    This position is approximately 6-15 hours per week. 2:00/3:00 pm-6:30 pm (Beginning in January 2024 it will be 7:30 pm) during the week. Shifts vary on Saturdays. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators Guest Service, Representative, ...

  • Nothing Bundt Cakes

    Guest Service Representative

    1 week ago

    Nothing Bundt Cakes Columbus, United States

    This position will be for approximately 15-20 Hours a week. Tue-Sat 8:30 am-3 pm. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the b Guest Service, Representative, ...

  • Volunteers of America Ohio-Indiana

    Customer Service Representative

    2 weeks ago

    Volunteers of America Ohio-Indiana Columbus, United States

    Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have ...

  • Trillium Staffing

    Client Service Representative

    1 week ago

    Trillium Staffing Columbus, United States

    Tremendous Direct Hire opportunity for an experienced Client Service Representative to join a privately owned, established and growing Financial Services firm in Worthington · The Client Service Representative will provide stellar customer service to new and existing clients to i ...

  • Rose International

    Financial Services Representative

    1 week ago

    Rose International Columbus, United States

    Date Posted: 04/18/2024 · Hiring Organization : Rose International · Position Number: 462562 · Job Title: Financial Services Representative · Job Location: Columbus, OH, USA, 43215 · Work Model: Onsite · Shift: 11:00AM to 8:00PM EST Monday thru Thursday and Friday from 9:0 ...

  • Masis Staffing Solutions

    Customer Service Representative

    1 week ago

    Masis Staffing Solutions Columbus, United States

    Customer Service Representative · Position Summary: This position is partial in the office and partial remote with training and potential weekly meetings held at the office. The Customer Service Account Representative maintains client accounts, which includes providing status inf ...

  • Nothing Bundt Cakes

    Guest Service Representative

    1 week ago

    Nothing Bundt Cakes Columbus, United States

    This position is 10-25 hours a week. 10:00/11:00 am - 3:30 pm Monday through Saturday. Closed Sundays. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and m Guest Service, Representative, ...

  • Hamilton Parker

    Customer Service Representative

    1 week ago

    Hamilton Parker Columbus, United States

    JOB DESCRIPTION · Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parker's core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). · JOB RESPO ...

  • Nothing Bundt Cakes

    Guest Service Representative

    1 day ago

    Nothing Bundt Cakes Columbus, United States

    This position is 14-22 hours a week. 8:30am til 1 or 2pm Monday-Friday. 9:30 am til 2pm Saturdays. 9:30am-3:30pm Sundays · At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a sto ...

  • Circle K Stores, Inc.

    Customer Service Representative

    1 week ago

    Circle K Stores, Inc. Columbus, United States

    Store : 3720 Mac. On Rd, Columbus, Georgia 31907 Availability - Shift/ Days Part time Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challe Customer Service Representative, Cus ...

  • Safelite Group, Inc.

    Client Services Representative

    2 weeks ago

    Safelite Group, Inc. Columbus, United States

    Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...