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Lead Technical Consultant - Clemson, United States - InsideHigherEd
Description
JOB SUMMARY:This position is responsible for providing exemplary technical consulting and meeting support for Clemson University administrative service areas. Occasional travel, after hours, and weekend support maybe required. Additionally, this role is responsible for developing and leading technical direction and training for other consultants. Performs other duties as assigned.
JOB DUTIES:40% - Essential - Technical Support: Provides and oversees technical support to community members through in-person & remote visits, phone calls, or email. Troubleshoots software and hardware issues, identifies root causes, and implements solutions promptly. Serves as the initial on-site contact for classroom technology and video conferencing systems. Monitors the day-to-day service request activity ensuring timely and accurate problem resolution. Maintains accurate records of IT support requests, resolutions, and service activities within the Clemson approved documentation system. Provides on-call and after hours support as needed.
20% - Essential - Advanced Consulting:
Works with College or department to help plan or refine any technology needs, recommending solutions that fit within Clemson's approved ecosystem or assists with submittal to IT Governance. Assists with referral to other CCIT areas or external vendors, as needed. Works and coordinates with peers, facilities, trades, and other contractors as needed.
20% - Essential - Meeting Support: Provides technology support for both in-person and hybrid meetings. Responsibilities include operating and troubleshooting the in-room audio visual equipment, advancing presentations, and ensuring that virtual attendees can participate in the event.
10% - Essential - Operations Management: Provides technical guidance and training on complex computer technical problems to community members and other support staff. Participates in developing strategic objectives for the IT department. Creates training documentation / presentations for community members and support staff.
10% - Essential - Compliance and Project Management: Ensures that software and hardware purchases meet university standards and policies. Monitors and assists in planning current and future computing needs by maintaining awareness of the IT industry regarding hardware and software applicable to the University through participation in weekly/monthly technical meetings and engaging in technical discussions with other IT staff. Completes training as required by the department or University.
Education - A bachelor's degree and experience in automated information or communication system design, installation, operation, repair, sales or marketing. Related experience may be substituted for the bachelor's degree on a year-for-year basis.
PREFERRED REQUIREMENTS:Work Experience: 5+ years
10+ Years experience in information technology or related field.
RESPONSIBILITIESJOB KNOWLEDGE
Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations
SUPERVISORY RESPONSIBILITIES
Acts as Lead - Acts as a Lead by guiding the work of others who perform essentially the same work.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.
10% - Stand for prolonged period
20% - Sit (stationary position) for prolonged period
50% - Walk or move about
5% - Ascend or descend (i.e. stairs, ladder)
5% - Position self to accomplish task (i.e. stoop, kneel, crawl)
30% - Communicate, converse, give direction, express oneself
25% - Recognize or inspect visually
5% - Move, transport, raise or lower
5% - Extends hands or arms in any direction
30% - Perceive, observe, clarity of vision
No Work Conditions
WORK SCHEDULE:Standard Hours: 37.5
COMPENSATION INFORMATIONExpected Salary Range ($ 54, $ 70,000.00)
Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.
ESSENTIAL PERSONNEL LEVELNormal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.
Clemson, SC
APPLICATION DEADLINE:May 17, 2024
MILITARY AND VETERAN:MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email upon submission of your application.
Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.
