- Broker transportation shipments and securing carrier capacity
- Trace & trace customer shipments
- Provide customer support to meet their needs and address issue
- Conduct spot pricing, rate negotiations to meet margin requirements, and ensure maximum profitability, and handle related concerns
- Meet all customer compliance requirements including but not limited to level of service, lane compliance, and communication timeframe
- Book loads with Registry Monitoring Insurance Service carrier compliance
- Engage in customer and carrier communication to sustain customer and carrier growth
- Develop and manage a network of outside safe and reliable carriers to move freight in the most profitable manner to ensure customer satisfaction and adequate service levels
- Help with financial procedures and operating metrics (detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)
- Meet or exceed Watco and customer targeted financial objectives
- Meet or exceed required margin and revenue goals for the assigned branch
- Minimum of High School Diploma or GED, college degree preferred
- Transportation or supply chain related experience preferred
- Apply knowledge of organization, communication, conflict resolution, and time management skills
- Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry
- Ability to work with others and be a positive influence on co-workers
- Utilize professional phone and email communication skills
- Ability to multi-task with frequent interruptions
- Effective customer service skills and the ability to service both internal and external customers
- Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Registry Monitoring Insurance Services (RMIS) skills recommended
- Transportation Management System (TMS) skills recommended
- Work Pattern - Salary with commission or bonus options
- Sit, stand, walk, and reach with arms - Completion of paperwork, long consecutive hours of typing and using the computer
- Talk daily to customers, team members, vendors, etc.
- Ability to hear what the team members communicate
- The incumbent must occasionally lift and/or move up to 25 pounds.
- Ability to travel
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Description
This position will have competitive salary with commission opportunities.Watch this video and learn more about our Transportation Coordinators HERE
The Transportation Coordinator (TC) plays a crucial role in the overall day-to-day freight management of shipments and/or assigned shipping accounts, while delivering cost effective solutions that keep the long-term interest of the customer as our priority. It is essential for the TC to work well individually and in a team environment; effectively solicit carriers to haul shipments, establish carrier & customer relationships, and solicit customers for transportation opportunities. This position also plays a critical role in providing quality service to customers, encouraging team morale and performance, while maintaining a positive culture within the branch.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDING THE FOLLOWING (OTHER DUTIES MAY BE ASSIGNED
Work is performed primarily in a standard office environment with extensive team member and supplier contact with frequent interruptions. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
PHYSICAL REQUIREMENTS & PHYSICAL DEMANDS