Administrative Assistant - Houston, United States - TDIndustries

TDIndustries

Verified Company

Houston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Company Overview:

Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance.

For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve health-care facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

Our employees, whom we call "Partners" are the heart of our success and what sets us apart from our competitors.

FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

Essential Duties:

Handles customer's administrative needs and requests, delivering firstrate service to meet or exceed their expectations.
Provides technical assistance to Partners as needed.
Communicates effectively to guarantee prompt and responsive service to the customer's immediate and longterm needs.
Resolves issues within their capability; escalate issues outside capability.
Reviews all work orders to ensure accuracy.
Interprets and processes work orders, reviews invoices and correspondence.
Builds and maintains relationships with internal and external customers.
Examines the cost and inventory impact of work processed and ensures any billable item is approved and directed to the correct customer.
Utilizes a system of customer documentation requirements and adherence processes for all aspects of the service call process.
Starts with customer requests through billing, including use of customer portal procedures.
Ensures all weekly, monthly and annual customer service and accounting processes are followed according to company procedures/deadlines with accurate and timely results.
Reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.

Minimum Requirements:

02 years of experience in Customer Service
High School or GED.
Strong phone contact handling skills and active listening.
Ability to multitask, prioritize and manage time effectively.
Excellent communication skills.
Excellent customer service skills.

TDIndustries is an Equal Opportunity Employer.

TDIndustries recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

EOE Minorities/ Females/ Protected Veterans/ Disabled