- Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients.
- Document and report customer feedback to improve the patient experience.
- Schedule appointments and perform preregistration tasks, including verifying demographic and insurance information.
- Discern when triage by clinical healthcare staff is necessary.
- Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws.
- Contribute to patient care teams by providing care coordination services.
- Participate in Quality Improvement and Quality Assurance activities as needed.
- Track and log patient information.
- Attend meetings as required.
- Perform other relevant duties as assigned.
- High school diploma or GED equivalent.
- At least 1 year of experience delivering highlevel customer service in a healthcare setting or call center.
- Computer literate and proficient in Microsoft Office.
- Associate's degree in a related field.
- Comprehensive knowledge of medical terminology.
- At least 3 years of experience delivering highlevel customer service.
- At least 3 years of relevant healthcare experience.
- Proficient with an Electronic Health Record system.
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Call Center Representative
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Spectrum Buffalo, United StatesJob Description MOBILE CUSTOMER SERVICE REPRESENTATIVE $20/hr · Submit your CV and any additional required information after you have read this description by clicking on the application button. · Start Date: June 3rd, 2024 · Training Shift: Sunday - Thursday, ending no later ...
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Spectrum Buffalo, United StatesJob Description MOBILE CUSTOMER SERVICE REPRESENTATIVE $20/hr · Start Date: June 3rd, 2024 · Training Shift: Sunday - Thursday, ending no later than 9:00PM · Production Shift: Mid-shifts ending no later than 9:00PM, weekend availability is required. · The Spectrum Mobile Represen ...
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Luxury Bath Technologies Buffalo, United StatesGot 2 Be. Baths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing a Call Center, Representative, ...
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Call Center Representative
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Luxury Bath Technologies Buffalo, United StatesGot2BeBaths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance ...
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Call Center Representative
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Continental Service Group Buffalo, United States**Please note - this posting is only for candidates that reside in the Buffalo, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity. · For 38 years, ConServe has been a leading provider of accounts receivable managem ...
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Contact Center Service Representative
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M&T Bank Buffalo, United StatesContact Center Service Representative- Retail · Location:Buffalo, NY . Candidate must be able to report into our office located in Buffalo, NY. Hybrid eligibility determined based on consistent successful performance. · Hours:Must have open availability to work 8 hour shifts 5 ...
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Contact Center Service Representative
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M&T Bank Buffalo, United StatesContact Center Service Representative- Retail · Location: Buffalo, NY . Candidate must be able to report into our office located in Buffalo, NY. Hybrid eligibility determined based on consistent successful performance. · Hours: Must have open availability to work 8 hour shifts ...
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Work Force Cube Darien Center, United StatesImmediate Hire - Outbound Call Center · Enhanced Payment Systems, LLC is a fast-growing nationwide payment processing company. · We are looking to staff our call center with top producing phone sales agents and call center reps. · We offer Competitive hourly wages starting at ...
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Bryant & Stratton College, Online Campus Orchard Park, United StatesPosition Status: Non-exemptWork Hours: Mon-Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.Reports To: Contact Center LeaderLocation: Online Education (Orchard Park, NY) Position DescriptionSummary:The Contact Center Representative ...
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Registered Nurse
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Financial Clearance Representative I
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Maintenance Director Top Pay
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Banquets Captain
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Transaction and Asset Management Director
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Registered Nurse
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Buffalo Center Buffalo, United StatesBuffalo Center is hiring a Registered Nurse (RN) Unit Manager in Buffalo, NY. · Duties: · Handle all supervisory duties for assigned unit · Help establish and implement employee policies and procedures · Mentor less experienced nurses, offering clinical & career advice · Maintain ...
Call Center Representative - Buffalo, United States - Community Health Center of Buffalo
Description
Job Summary:
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs.
The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.
Responsibilities:
Qualifications:
Qualifications:
Physical Requirements:
The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.
Pay:
The salary range for this position is $16.12 to $19.46 per hour.
Union Affiliation:
This position is represented by United Healthcare Workers East, Local 1199.