Operations Specialist - Los Angeles, United States - Provincial Senior Living

Provincial Senior Living

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our "Pillars of Excellence," employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.

We offer rewarding career opportunities that include:

Competitive wages
Access to wages before payday
Flexible scheduling options with fulltime and parttime hours
Paid time off and Holidays (fulltime)
Comprehensive benefit package including health, dental, vision, life and disability insurances (fulltime)
401(K) with employer matching
Paid training
Opportunities for advancement
Meals and uniforms
Employee Assistance Program

Our community is looking for an Operations Specialist to join our
team.

Responsible for the positive and effective leadership, operation and management of assigned community during a leadership vacancy or other critical business need.

Maintains standards of excellence, occupancy and financial goals within established budgetary guidelines.

The responsibilities for this position may vary slightly depending on the specific community needs, goals, and time frame of assignment.

Responsibilities:

Managing Vision and Purpose

Communicates a clear, Resident focused vision, based upon resident centered model of care.
Understands and models Morada's purpose, focus and mission in all aspects of the positions.

Business Development focus:

Participates in planning and implementing the marketing and sales strategies as established by Regional marketing and management support.
Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well maintains an awareness of competitor pricing, thereby maximizing topline revenue growth and achieves appropriate market position.
Ensures the community has an effective external business development strategy in place, is able to articulate results and adjust plan accordingly.
Holds Sales Team Members accountable for success factors including a predetermined number of quality calls and tours. Establishes appropriate referral sources, resulting in moveins from referrals.
Daily Standup Meetings to include issues related to sales and occupancy; Scheduled tours, follow up and at risk.
Work 10 days on and 4 days off at most assignments.

Resident and Family Service:

Dedicated to meeting the expectations and requirements of Residents; obtains first hand Resident feedback and uses it for improvements in products and services; acts with Residents in mind; establishes and maintains effective relationships with Residents and gains their trust and respect.
Achieves outstanding resident engagement survey results. Leads the development and regular review of the engagement improvement plan.
Holds consistent, effective Town Hall meetings for IL Residents.
Effectively resolves Resident concerns.
Resident referrals achieved on a regular, recurring basis
Ensures Leadership team interacts with residents consistently and effectively.
Ensures a mínimal loss of residents to competitors. Monitors, tracks and reports on move outs.
Initiates, promotes and provides ongoing commitment to excellence in services.
Connects daily with Residents and Family members seeking feedback and providing follow up to questions/issues. Ensures consistent visibility throughout the community by making regular rounds.
Ensures AL/Memory Care state regulations are applicable and policies are upheld.
Maintains a monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters.
Holds consistent, effective Resident Council meetings.
Oversees the planning of an inhouse family event monthly.
Ensures Family Meetings/calls are happening regularly.
Ensures Wellness and Resident Care systems are implemented and followed.
Participates in "At risk" meetings
Ensures SHINE program is implemented effectively and prominently within community
Ensures residents are properly assessed using the DSL/MSL assessment form and assessment is entered into CRM.

Assisted Living/Memory Care:

Ensures all resident administrative files are well maintained, current and in compliance with state regulations.
Provides excellent quality care and service delivery as measured in the Quality Services Review process; institutes and ensures corrective action in a timely manner.
Maintains a thorough working knowledge of state regulations, policies and procedures dictated for residents and team members.
Ensures community follows OSHA requirements.
Provides leadership and promotion of the Safety and Risk Management policies.
Reviews and signs off on all incident reports; ensures corrective