Technical Account Manager 2 - Minnesota - Remote
3 days ago
Job description
About the Team/Role
Technical Account Manager II – Corporate Payments WEX Direct/Embedded/FI Partner is an intermediate level position that is customer facing that assists key customers and partners in diagnosing, troubleshooting, repairing, and debugging WEX's products and systems.
This role provides technical support to those individuals who use, diagnose, troubleshoot, repair, and debug the company's systems, particularly for strategic clients. The Technical Account Manager responds to situations where the customer/partner and/or WEX's contact center has failed to isolate or fix problems with the system/software.
They report design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.
How you'll make an impact
Technical Troubleshooting and Support:
- Liaison between WEX and its customers/partners
- Retain and partner with Relationship Manager to grow all strategic accounts in their portfolio by providing consultative advice about account configurations and API integrations
- Assist customers/partners in diagnosing and troubleshooting company systems and products.
- Respond to escalated situations where customer/partner has been unable to resolve system/software issues for strategic customers.
- Provide detailed technical updates on technical issues and resolutions to internal and external stakeholders.
- Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
- Implement best practices to proactively reduce potential fraud or other product and service-related technical issues.
- Resolve complex Billing and Maintenance file issues.
- Create innovative solutions to manual or special-handling process requests with technical implications.
- Provide technical support for new products and services to all strategic customers, including potential customer installation and training.
- Provide customers 24/7 escalation call support and an on-call team rotation for public holidays and off cycle releases
- Relationship and Communication:
- Serve as a key technical point of contact for strategic customers, coordinating communication with WEX departments and, at times, extending to high levels within the organization.
- Communicate clearly and effectively with internal and external stakeholders regarding technical issues and resolutions.
- Provide technical consultative customer service, particularly for highly technical or sophisticated products.
- Formally document all customer communications in company systems to ensure consistency and continuity of service.
Technical Skills and Analysis:
- Intermediate computer skills required; including GSuite, Word, Excel (knowledge of formulas and pivot tables), PowerPoint, Outlook, Windows, Adobe, Salesforce and Jira.
- Experience with EnCompass and TAG preferred
- Experience with secure electronic file transfer (SFTP) Billing and Maintenance, and Application Programming Interface (SOAP/REST).preferred
- SQL experience preferred.
- Identify reporting needs, create solution-based technical reporting, and analyze data to provide customers with insights for managing their program.
Experience You Will Bring:
- Bachelor's Degree or equivalent 3-5 plus years work experience in a related field.
- Strong communication, follow-through, and networking skills.
- Strong organizational, time and project management skills.
- Ability to prioritize and multi-task in a technical support environment.
- Previous technical service delivery or support experience.
- Excellent written and verbal communication skills.
- Analytical and problem-solving skills, with a focus on technical issues.
- Experience working cross-functionally with engineering and product teams.
- Solution-oriented with a strong technical aptitude.
- Ability to translate complex technical terms into clear business business oriented language
Similar jobs
Thispositionprovidesanopportunitytotransitionfromotherprivatepublicgovernmentormilitaryexperiencetoa3Mcareer.Choosingwheretostartandgrowyourcareergoeshavemajorimpactonyourprofessionalandpersonallife. · ...
1 week ago
We are seeking an experienced National Account Manager to drive revenue growth by identifying and securing new business opportunities, cultivating long-term strategic relationships, and delivering tailored transportation solutions. · Lead new business development efforts and expa ...
1 week ago
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...
3 days ago
This Senior Account Manager role is responsible for driving sales growth and expanding CST's presence within an assigned territory of key biopharma accounts. · ...
2 weeks ago
The Territory Manager is responsible for establishing and developing business through existing and new clients in assigned regions and/or territories. · Maintain and develop the existing client base through regional marketing and direct sales activities · Identify, qualify and de ...
1 week ago
Nordson Medical, un líder global en soluciones intervencionistas, componentes fluidos y soluciones quirúrgicas, · está buscando una persona experimentada y motivada para unirse a nuestro equipo. Se compromete con crear un lugar laboral diverso e inclusivo, · Sales growth - Reúne ...
1 week ago
We are looking for an experienced Sales Manager to join our fast growing Sales organization and lead a team of Account Executives supporting Strategic Accounts in the Northeastern US. · ...
3 weeks ago
+Sales executive to drive new business growth across MN area covering IA and WI regions. · ...
1 week ago
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. We are looking for an experienced Sales Manager to join our fast growing Sales organization and lead a team of Account Executives supporting Strateg ...
1 week ago
CrowdStrike protects people, processes and technologies that drive modern organizations. We're here to stop breaches and keep businesses running. · Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative ways. · De ...
1 week ago
The Community Manager manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals. · ...
1 month ago
· Join Axon and be a Force for Good. · At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor an ...
3 days ago
From developing brand new accounts to driving expansion across existing accounts our Direct Sales team transforms opportunity into action every day. · ...
1 week ago
Imagine being an employee-owner of a company guided by engaged and empowered team members like yourself. Where a culture of respect, flexibility, and accountability aren't just ideals - they're our foundation, and diverse backgrounds and perspectives are valued as drivers of inno ...
3 days ago
Wolters Kluwer provides expert services and solutions to help financial services and corporate professionals maintain ongoing compliance requirements, increase efficiency and produce better business outcomes. · As a Field Sales Manager-Business Development in our FS Growth team, ...
3 days ago
CrowdStrike protects people processes technologies modern organizations since 2011 mission stop breaches redefined modern security worlds most advanced AI-native platform customers span industries count CrowdStrike keep businesses running communities safe lives moving forward alw ...
1 week ago
Passionate about precision medicine and advancing the healthcare industry? · Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evid ...
3 days ago
At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care—we're changing lives. · We introduced precision medicine to the world and built an industry around the idea that every ...
3 days ago
About the Team/Role · As an Account Executive at WEX, you are the accountable owner of the post-sale client relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term customer success. This role requires extreme ownership—you are responsibl ...
3 days ago
Solution Architects align customer value and outcomes throughout strategy, sales and delivery of Salesforce solutions through ensuring customer success and driving significant business value. · ...
1 week ago