Csr/dispatcher - Malden, United States - Evolved Mechanical
Evolved Mechanical
Malden, United States
Verified Company
3 weeks ago
Description
Job Summary:
We are a growing HVAC & Plumbing company seeking a detail-oriented Customer Service Dispatcher to join our team.
The Customer Service Dispatcher will be responsible for answering the phone, scheduling service calls, dispatching technicians, and ensuring efficient management of the daily schedule.
Responsibilities:
- Receive and schedule appointment requests from customers for Service & Sales calls
- Dispatch technicians to jobs in a timely & efficient manner
- Coordinate with customers to schedule appointments
- Monitor technician progress and provide updates to customers
- Maintain accurate records of service calls and technician availability
Experience:
- Experience with scheduling required
- Experience in customer service in the HVAC, Plumbing or Electrical trades preferred
- Ability to work accurately and quickly
- Experience with Payzerware is a plus
This position offers the opportunity to work in a growing locally owned & operated company where attention to detail and effective communication are key.
Pay:
$ $25.00 per hour
Expected hours:
No less than 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Appointment scheduling: 2 years (required)
Ability to Commute:
- Malden, MA (preferred)
Ability to Relocate:
- Malden, MA: Relocate before starting work (required)
Work Location:
In person