Customer Service Team Lead - Waukegan, United States - Uline

Uline
Uline
Verified Company
Waukegan, United States

8 hours ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Customer Service Team Lead

Pay from $28 to $35 per hour - That's up to $69,000 - $84,000 per year with bonuses

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144


Leading the way with legendary customer service - at Uline As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.


Better together This position is on-site, and we are looking for people who share our passion.


Position Responsibilities

  • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and oneonone sessions to communicate policy updates, company information and provide training and coaching.
  • Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

  • High School diploma or equivalent required. Bachelor's degree
    preferred.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership / supervisory role
    preferred.
  • Effective communication skills.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Bestinclass, clean, modern facilities.
  • Firstclass fitness center.
  • Beautifully maintained walking trails.

About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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(#IN-KNMANC)
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