- Non-IT help desk experience
- Strong customer service experience
- Accuracy in data entry
- Excellent human relation skills with the ability to work with diverse constituencies and a variety of educational levels
- Excellent organizational and time management skills
- Ability to deal with confrontational situations
- Excellent oral and written communication skills
- Ability to work as a member of a team
- Proficient in Microsoft Office and Google Drive
- Basic math and accounting skills
- Self-directed
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Help Desk Coordinator
1 week ago
Aimic Indianapolis, United StatesTitle: Help Desk Coordinator/Intermediate · Duration: 4 Months Contract with an extension · Location: Indianapolis, IN Hybrid) · Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. · Must Have Skills: · Non-IT h ...
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IN-IDOE Help Desk Coordinator/Intermediate
2 weeks ago
nLeague Indianapolis, United StatesHelp Desk Coordinator/Intermediate***** Indianapolis, IN 46204***** 12 Months***** IN-IDOEJob ***** The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process ap ...
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IN-IDOE Help Desk Coordinator/Intermediate
1 week ago
Abacus Indianapolis, United StatesEngagement Type: Contract · Short Description: This position will be instrumental in the administration of a new human-centered federal government benefit program. · Complete Description:The top responsibilities will include application processing, customer service interaction, ...
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Technology Support Specialist
3 days ago
inSync Staffing Indianapolis, United StatesThe Technology Support Specialist I performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/techno ...
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Medical Office Receptionist
2 days ago
Dermatology Associates Of Indiana P Indianapolis, United StatesBenefits: · Free food & snacks · Opportunity for advancement · Training & development · Competitive salary · Paid time off · Job Title: Medical Office Receptionist · Job Summary: The Medical Office Receptionist is responsible for providing excellent customer service to patients a ...
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Director of Operations
6 days ago
Wyndham Indianapolis West Indianapolis, United StatesCareer Opportunities with Wyndham Indianapolis West · A great place to work. · Current job opportunities are posted here as they become available. · Develops and coordinates annual objectives for the Front Office including front office, reservations, and transportation services. ...
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Front Desk Supervisor
6 days ago
Regional Women's Health Group Indianapolis, United States** Front Desk Supervisor** · **Job Category****:** Practice Operations **Requisition Number****:** FRONT003850 Showing 1 location **Job Details** · **Description** · **Obstetrics and Gynecology of Indiana** a division of Axia Women's Health is part of the largest integrated Wo ...
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Front Desk Supervisor
1 week ago
Regional Women's Health Group Indianapolis, United States** Front Desk Supervisor** · **Job Category****:** Practice Operations · **Requisition Number****:** FRONT003850 · Showing 1 location · **Job Details** · **Description** · **Obstetrics and Gynecology of Indiana** a division of Axia Women's Health is part of the largest integra ...
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Purchase Card Help Desk Support
2 days ago
Corinth Consulting Group Indianapolis, United StatesCorinth is looking for a Purchase CardHelp Desk Support to join our team in support of our DHS customer. The qualified candidate should be able to perform Purchase Card Help Desk support, systems support, on-line/off-line data entry support, and clerical assistance as required to ...
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Technical Support Supervisor
18 hours ago
WIRB-Copernicus Group Indianapolis, United StatesABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individu ...
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School Nurse
1 week ago
Purdue Polytechnic High School Indianapolis, United StatesCompany Overview: · Founded by Purdue University in partnership with community, industry, and academic leaders, Purdue Polytechnic High School prepares students to succeed in technical, STEM-related post-secondary programs and high-tech careers. · It is our mission that through ...
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Front Desk Administrator
6 days ago
DuCharme McMillen & Associates Inc Indianapolis, United States** Front Desk Administrator** · **Job Category****:** Administrative **Requisition Number****:** FRONT001326 Showing 1 location **Job Details** · **Description** · Employee stock ownership program eligibility begins day ONE of employment. · COMPANY PAID Paternity & Maternity ...
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Full-Time Evening Receptionist
4 days ago
Hooverwood Living Indianapolis, United States Full timeJoin the Hooverwood Living Family · Hooverwood Living is looking for a friendly, dedicated Receptionist. · With over 100 years of excellent care to the elderly in central Indiana, we offer: · Skilled Nursing, Short Term Rehab, Memory Care, Assisted Living, Transportation, In ...
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PRN Receptionist
6 days ago
Hooverwood Living Indianapolis, United StatesJoin the Hooverwood Living Family · Hooverwood Living is looking for a friendly, dedicated PRN Receptionist to work as needed. · *The PRN receptionist is an as needed, on-call position. The ideal candidate would help cover vacations, holidays, illnesses, etc.* · With over 100 ...
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Technical Support Supervisor
5 hours ago
WCG Clinical Indianapolis, United StatesTechnical Support Supervisor · General Information · Location: Indianapolis, IN, Remote · Organization: Trifecta Clinical · Job Type: Full Time - Regular · Description and Requirements · ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical servi ...
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Tier 2 Helpdesk Support
2 days ago
Exact IT Consulting Indianapolis, United StatesBenefits: · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Free food & snacks · Health insurance · Vision insurance · Tier 2 Helpdesk Technician Job Description · Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Of ...
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Night Audit
5 days ago
Quality Suites Fishers Indianapolis, United States Part timeNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When ...
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Guest Services Manager- Bottleworks Hotel
1 week ago
Geronimo Hospitality Group Indianapolis, United StatesTHE TEAM · Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities. · THE PLAYER · You are directly responsible for all functions of the Front Desk; includin ...
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Community Manager
4 days ago
COhatch Indianapolis, United StatesThe COhatch Indianapolis Market is growing We are looking to hire one Community Manager for our Circle Center location. · About the Role · The Community Manager is responsible for creating a warm and inviting atmosphere for members and visitors to create a strong sense of authent ...
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Front Desk/Night Auditor
3 days ago
Sonesta International Hotels Indianapolis, United States Part timeJob Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. ...
Help Desk Coordinator - Indianapolis, United States - Aimic
Description
Title: Help Desk Coordinator/Intermediate
Duration: 4 Months Contract with an extension
Location: Indianapolis, IN Hybrid)
Must Have Skills:
Job Description
Understand eligibility guidelines and the application approval process
Efficiently review and process applications
Investigate flagged applications and follow up with households or schools as necessary
Maintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policy
Work with leadership to resolve escalated customer concerns and system problems
Provide courteous, timely, and accurate frontline customer service interactions and information.
Greet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous manner.
Track customer interactions and inquiries and generate reports for management
Escalate complex or high-profile customer inquiries to supervisor for review and evaluation
Research information in order to provide answers to customer inquiries
Answer inquiries over the telephone or in person concerning regulations or procedures
Receive and prepare replies to routine correspondence
Operate office machines related to specific area of work
Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines. (this could replace the second bullet point below)
Examine data matches to find inconsistent and/or duplicated data.
Keep current on all changes in rules, regulations, and guidelines regarding the Summer EBT program.
Makes recommendations to assistant director about procedures and methods to improve efficiency and effectiveness.