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    Assistant Maintenance Manager - Jacksonville, United States - Tricon Residential

    Tricon Residential
    Tricon Residential Jacksonville, United States

    1 week ago

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    Description
    Tricon Residential Inc

    (NYSE:

    TCN,


    TSX:
    TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.

    We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.

    Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

    At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.

    Job DescriptionThe Assistant Maintenance Manager is responsible for assisting in the managerial oversight of the Maintenance team for all occupied homes within designated portfolio.

    This position works on a hybrid schedule and works from home Mondays and Friday and in office Tuesday, Wednesday, Thursday.

    Communicate clearly, compassionately, and with empathy when speaking with internal team members, vendors and residentsProvide exceptional customer service when interacting with residents and vendorsAct as a training and quality control resource, ensuring proper workflow for all maintenance resourcesSet the bar for acting with integrity and demonstrating support for TAHs core valuesManage day-to-day activity of Maintenance Coordinators to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenanceMaintain oversight (for quality, spend, and/or completion) of all work performed by in house technicians and external vendorsReact with urgency and work collaboratively with legal, management, and resident to promptly address all Health and Safety issuesAnticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delaysConduct weekly team meetings to communicate project updates, completion, or changesMentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.

    Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors, and residentsEnsure that all maintenance projects meet TAH quality standardsAssist with the implementation of corporate processes, training, and enforcement of policyAdhere to and manage team to standards of service and work proceduresEffectively set and manage to deadlinesOversee the scope of work on assigned projectsOversee and manage (to budget and timeline) all assigned workEnsure maintenance department objectives and key metrics are metCommunicate with team members to support the development of short and long-range goalsProactively and courteously communicate with existing and future residentsResponsible for reviewing and communicating monthly budget and key metric performanceQualifications:Knowledge of project management softwareTake ownership of work product and ensure delivery within tight deadlinesExcellent communication skills both written and verbalProven experience working well under pressure and self-managingAbility to adapt and anticipate changeProficiency with MS Office with a focus on Excel (specifically for basic accounting and math)

    Prior Maintenance leadership experience requiredAbility to plan, schedule work activities, anticipate issues, and solve problemsAbility to work effectively with all levels of individuals while inspiring respect and credibilityProven track record of successfully using technology (computers, mobile devices, project management software, etc.)Knowledge of Yardi preferredMinimum Requirements:

    High school diploma, BA preferredCommitment to serving residents in accordance to TAHs Standards of ServiceDemonstrated attention to detailBasic financial acumenExcellent Communicator, both verbal and writtenStrong organizational skills and the ability to handle multiple deadlinesStrong project management and coordination skillsAt Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them.

    Inclusion is an integral part of how we leverage that uniqueness into our Company.

    Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.

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