- Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
- Maintain a deep understanding of our client's products or services to provide accurate information to customers
- Adhere to company policies, procedures, and ethical standards
- Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
- Maintain detailed records of customer interactions through company's key performance indicators provided in training
- Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
- Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
- Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.
- High school diploma or equivalent
- Previous customer service or related experience preferred, but not required
- Proven interpersonal skills
- Ability to remain patient and composed, even in challenging customer situations
- Flexibility to adapt to changing customer needs and departmental requirements.
- Effective time management and organizational skills to handle multiple customer inquiries efficiently.
- Adherence to company policies, industry regulations, and ethical standards.
- A track record of punctuality and reliability in meeting work schedules.
- Ability to meet or exceed company's performance metrics
-
Member and Customer Relations Representative
1 week ago
American Industrial Hygiene Association (AIHA) Falls Church, United States**About the Role**: · **Essential Duties and Responsibilities**: · Visitors to the office: · - Serve as one of two representatives to all visitors to AIHA, including receiving guests and alerting appropriate staff. · Telephone Coverage: · - Responds to telephone calls in a timely ...
-
Customer Relations Representative
2 weeks ago
Rick Fields - State Farm Agent Spring, United StatesPosition Overview · State Farm Agent Rick Fields in Spring, TX is seeking a qualified professional to join their winning team for the role of Customer Service Representee. We seek an energetic professional interested in helping our business grow through value-based conversations ...
-
Customer Relations Representative
2 weeks ago
Dave Vidmar - State Farm Agent Gaithersburg, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Customer Relations Representative
1 week ago
Mark Leal - State Farm Agent Arlington, United StatesPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
-
Customer Relations Representative
5 days ago
Miguel Malca - State Farm Agent Germantown, United States**Position Overview**: · State Farm Insurance Agent located in Germantown, MD is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Miguel Malca - State Farm Agent, you will build and develop customer relationships within the com ...
-
Customer Relations Representative
3 weeks ago
Divergent Drive Inc Washington, United StatesJob Description · Job DescriptionDivergent Drive is one of the most successful and innovative inside sales providers in the DC/MD/VA area. Our customer-friendly approach and innovative clientele is the best solution for our customers. We are looking for someone with an amazing wo ...
-
Customer Relations Representative
1 week ago
Azzy Abu-Omar - State Farm Agent Alexandria, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Relations Representative
4 weeks ago
State Farm Insurance Springfield, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Relations Representative at State Farm Insurance, you'll: Assist customers with their insurance needs; provide exceptional customer service by answering inquiries, resolving issues, and offering appropr ...
-
Customer Relations Representative
1 week ago
Jon Parker - State Farm Agent Springfield, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping o ...
-
Customer Relations Representative
1 week ago
Ashley Deadwyler-Jones - State Farm Agent Silver Spring, United StatesJob Description · Job DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · ResponsibilitiesEstablish customer relationships and follow up with customers, as needed ...
-
Customer Relations Representative
4 weeks ago
State Farm Insurance District Heights, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Relations Representative at State Farm Insurance, you'll: Assist customers with their insurance needs; provide exceptional customer service by answering inquiries, resolving issues, and offering appropr ...
-
Customer Relations Representative
3 days ago
Michael Blakeley Oakton, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...
-
Customer Relations Representative
1 week ago
Michael Blakeley Oakton, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...
-
Customer Relations Representative
1 week ago
G Stephen Dulaney - State Farm Agent Great Falls, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Customer Relations Representative - State Farm Agent Team Member with G Stephen Dulaney - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance a ...
-
Customer Relations Representative
1 day ago
Neil Mckinnon - State Farm Agent Fairfax, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Flexible schedule · Opportunity for advancement · Signing bonus · Tuition assistance · Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If y ...
-
Client Relations Representative
2 weeks ago
Resilience Inc Germantown, United StatesJob Description · Job DescriptionClient Relations Representative · Currently, we are hiring an Entry Level Client Relations Representative to join the team. This person will get hands-on training in our sales and customer service department and learn daily sales and customer enga ...
-
Customer Relations Representative
4 days ago
Barry Pope - State Farm Agent Fort Washington, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...
-
Patient Relations Representative
1 week ago
Gastro Health Woodbridge, United StatesGastro Health is seeking a Full-Time Patient Relations Representative to join our team · Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. · This role offers: · A great work ...
-
patient relations representative
2 weeks ago
Gastro Health Woodbridge, VA , USA, United StatesGastro Health is seeking a Full-Time Patient Relations Representative to join our team · Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. · This role offers: · A great wor ...
-
Constituent Relations Representative
3 weeks ago
Alliance Defending Freedom Ashburn, United States Full timeEveryone says they want to change the world. We're looking for people who actually will. · Alliance Defending Freedom is an alliance-building legal organization that advocates for the right of people to freely live out their faith. Please visit to view our Statement of Faith and ...
Customer Relations Representative - Arlington, United States - Olympus Executives
Description
Job Description
Job DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.
Key Responsibilities of a Customer Relations Representative:
Skills and Qualities We Seek in a Customer Relations Representative:
Requirements of a Customer Relations Representative:
#LI-Onsite
Powered by JazzHR
KDF1j6TsTx