Customer Service Representative - Lincoln, United States - MOO Inc

MOO Inc Lincoln, United States

4 weeks ago

Description

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**Customer Service Representative**

Lincoln, RI / Sales, Service & Design Support Service / Perm - Full-time MOO set out to shake up the world of print back in 2006. And weve come a long way since. Today were a 300 + strong team (were thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, youll find us in Boston, MA, as well as Lincoln, RI and Denver, CO.

Were making new and exciting things and we could really do with your help.

The successful candidate will report to a Senior Customer Service Supervisor and will work closely with the sales and design teams primarily supporting MOOs customers. Experience in delivering world-class service is a must. Managing businesses that have a high net worth with an absolute responsiveness state of mind is imperative. The client service advocate will adapt to the customer needs to deliver a human and consultative support experience through creative problem solving. The person we appoint to this role will be enthusiastic, optimistic and will exude positive energy. They will enjoy working with a team to solve issues and exceed expectations.

To be considered for the role, youll need to show you have:

-3 years customer service experience -Ability to work in a fast-paced, ever-changing environment -Experience in reversing Nays to YaysAbility and willingness to adapt to change -Ability to give and receive constructive criticism -Self-motivated and a team player -Passionate about people internal and external customers as well as team members -Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to details **Responsibilities**

+ Partner with our customers to effectively resolve issues

+ Build and maintain strong, long-lasting client relationships

+ Answer how- to question and help customers navigate a variety of order flows

+ Provide support and guidance to business professionals across MOOs customer base

+ Communicate thoughtful , customized solutions that help our business customers move forward and grow their business

+ Collaborate with sales and design team to identify and grow opportunities

Training (up to 90 days): 9am-5:30pm EST

2 Perm Shifts: 10am-6:30pm EST for LIN 11:30am-8:00pm EST for LIN

MOOs the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success while also recognising the importance of a healthy work/life balance.

Thats why we offer 23 days PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and well cover 100% of your health, dental and vision care premiums. Well also cover you with life insurance and long-term disability insurance, and we offer a wellness program too.

**Diversity Statement** We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesnt discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

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