Technical Support Specialist - Milwaukee, United States - Tier4 Group
Description
Summary of Position:
Training:
- An initial training period of 7 weeks is required with hours 8:00 AM 4:30 PM, Monday through Friday.
- Permanent shifts will begin upon completion of Training.
- Shifts will be assigned based on the requirements of the Job Posting.
Details of Position:
- 18month contract
- 1st Shift
- 2nd Shift
- 3rd Shift
- Weekends
- Hours will be communicated when extending an offer for the position. Any availability restrictions must be provided before the initial interview (Please include the schedule availability form when submitting).
Requirements:
- Associate degree or equivalent work experience is preferred.
- High School Diploma or GED required.
- Ability to type without usage of auxiliary aids and services. 50+ words per minute is recommended.
- Experience with using and supporting MS Office and Outlook is recommended.
- Background in a multichannel environment is recommended.
- Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
- Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.
- Includes exemplifying a professional image that supports the vision of future service and the ability to provide multichannel support in a rapidly changing tech landscape.
- Addresses concerns while engaging and informing clients about the technology environment. Offers ideas related to enhancing the client experience.
- Strong verbal and written communication skills, including the ability to quickly build rapport and create a distinctive client experience.
- Strong analytic skills and ability to solve problems.
- Initiative and motivation to include willingness to share feedback to drive process improvement.
- Keen attention to detail including proficiency in clear and understandable ticket documentation.
- Ability to adapt to the changing needs of the business
.
Job Type:
Contract
Pay:
$ $26.03 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- Day shift
Experience:
- Customer service: 1 year (preferred)
Ability to Commute:
- Milwaukee, WI preferred)
Ability to Relocate:
- Milwaukee, WI 53278: Relocate before starting work (required)
Work Location:
Hybrid remote in Milwaukee, WI 53278
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