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    Customer Service Specialist - Savannah, United States - Oldcoasthvac

    Oldcoasthvac
    Oldcoasthvac Savannah, United States

    1 week ago

    Default job background
    Description

    Top Customer Service Specialist can make $20/hr or more

    Operations

    Savannah, GA, USA

    Hourly

    Full Time

    *Medical 50% paid for employee, dental, vision, 401k with match, vacation time, other insurance benefits offered*

    *****Qualified Candidates Are Eligible for a Sign On Bonus Up to $2,000*****

    **Old Coast Heating & Air Conditioning**, Savannah GA. We specialize in heating, ventilation, and air conditioning systems that are tailored for homes and businesses in Savannah and Hilton Head. We offer service, maintenance and installation services in indoor air quality, heating and cooling, and energy efficiency. ENERGY STAR, ACCA, NATE and BPI certified. Check us out online:

    We are currently looking for a **Customer Service Specialist** to join our team Someone highly motivated, a multi-tasker with great customer skills to dispatch our team of service technicians. This position requires a motivated person that is detail oriented and ability to work as a team member to ensure superior service to all our customers.

    **Why work for Old Coast HVAC:**

    Best of HomeAdvisor Award in 2013, 2014, 2015, 2016, 2017

    4.8 Google rating

    Career growth planning & training

    We pay 50% of Medical coverage for employee

    Trane Comfort Specialist

    Training Spiff, incentives & reward pay

    **Job Title:** Customer Service Specialist

    **Pay Scale:** Top Customer Service Specialist can make $20/hr or more

    **Incentive Pay:** Offering and selling Maintenance Agreements, renewing maintenance agreements, accessories, follow up with service recommendations with customers & setting in home sales appointments, and Positive reviews.

    **Benefits:** Medical 50% paid for employee, dental, vision, 401k with match, vacation time, other insurance benefits offered

    **Work Hours:** Monday through Friday, 7:30am 5:00pm with occasion overtime and on call rotation for after hours dispatching.

    **Primary Job Function:** Answer incoming calls. Support lead dispatcher with maintaining Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Scheduling in home sales appointments & follow up on leads. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times.

    **Required Qualifications:**

    High school diploma or equivalent

    Pass background check & drug screen

    2 + years customer service experience, or combination of education and experience

    Stellar customer service skills

    The ability to juggle multiple priorities in a fast-paced environment

    The ability to cultivate and maintain strong relationships with team members and customers

    Proficient Microsoft Office experience

    Field Edge and other dispatching software experience is a plus

    Strong organizational skills and high attention to detail

    Follow processes and procedures

    General sales skills and aptitude

    Advanced communication skills both written and verbal

    Ability to work independently and as a team

    HVAC or similar industry experience desired

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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