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Woodway

    Utilities Customer Service Representative - Woodway, United States - City of Waco

    City of Waco
    City of Waco Woodway, United States

    3 weeks ago

    Default job background
    Description
    Salary: See Position Description

    Location : Waco, TX

    Job Type: Full Time

    Job Number:

    Department: WATER UTILITIES

    Division: Water Office

    Opening Date: 04/09/2024

    Summary

    Minimum Starting Salary: $19.07 hourly

    WHY WORK FOR WACO:
    • Meaningful and challenging work
    • Make a difference and improve communities
    • Competitive Salary and Benefits
      • Full Range of Benefits including Health, Dental, Vision, Disability and Life Insurance
      • Mandatory TMRS Retirement Plan with a 2:1 City Match
      • Education Assistance Program
      • Paid Parental Leave
      • Employee Assistance
      • Longevity Pay
      • And More
  • Chance to do work you are passionate about
  • Job Security
  • Desire to give back
    • MINIMUM QUALIFICATIONS:
    Required:
    • High School Diploma or GED equivalent.
    • Two years' of customer service and data entry experience.
    • Must possess a valid Texas Driver's License.
    Position Overview:Under basic supervision, performs customer service and data entry functions for multiple City departments. Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information. Perform other related and assigned duties as required.

    Essential Functions:
    • Provides customer services for WUSD clients, processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures.
    • Analyzes and prepares meter readings, records and processes billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services.
    • Creates work orders, enters and verifies data, processes documents and transactions, and resolves customer service issues.
    • Analyzes and prepares meter readings, records and processes billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services.
    The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

    To learn more about the benefits offered, visit our Benefits page.
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