Associate Coach Services Program Manager - Austin, United States - BetterUp

BetterUp

Verified Company

Austin, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can't cram it all in here, but you'll start noticing it from the first interview.

This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.

The Associate Coach Services Program Manager will be a critical member of the Implementation team, delivering on custom program requirements for BetterUp's new and existing customer launches.

This person will directly contribute to BetterUp's mission by ensuring all BetterUp members are matched with the right coach pool, and that BetterUp's coaches are prepared for success.

The Associate Coach Services Program Manager will support the Coach Services team in fulfillment of customer coach requirements by managing custom coach pools and providing coach enablement to deliver exceptional outcomes to our customers.

This role requires a critical thinker and a strong operator.

Beyond the classic program manager skill set of collaboration and organization, the ability to influence others and clearly communicate program risks and issues will be key to success in this role.

The Associate Coach Services Program Manager will report to the Manager of Implementation Management.

What you'll do:

Develop and implement effective learning plans for BetterUp coaches, focusing on their preparation for partner and program launches
Fulfill customer requests to identify specific coaches and build custom coach pools
Send initial coach communications and followups as needed for customer deployments
Review and manage a queue of Coach Services Case Requests
Support coach enablement, customer support, or communication needs for experimental or complex implementations, such as coaching circles.
Partner with Coach Operations to proactively forecast and identify coaches for beta pilots, special launches, and custom programs, ensuring healthy coach supply for custom programs
Work closely with Implementation, Sales, Operations, and Customer Support teams to represent the coaching perspective during launch planning and execution.
Continuously evaluate and refine processes with a focus on meeting the growing needs of the organization

If you have some or all of the following, please apply:

Experience in a program management, operations, or customer delivery role (experience working with a community network or in learning and development is a plus)
Collaborative, crossfunctional mindset with the ability to build trust and bring the right stakeholders together to collaborate on project milestones and outcomes
Selfmotivated and able to take on a variety of projects and responsibilities, a willingness to learn, a strong sense of accountability, and a proven track record of delivering results
Able to make quick decisions while balancing the right outcome for the business, coaches, and customers
Ability to influence others without direct authority and, at times, challenge the status quo
Superior verbal and written communication skills, including the ability to listen carefully, influence, and build relationships with a wide range of stakeholders
Ability to problemsolve, synthesize large amounts of new information, and make decisions in highly ambiguous situations
Detailoriented and conscientious about documenting and tracking all detailed action items, issues, and risks
Ability to operate and execute in a highpressure, deadlinedriven, global environment

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental and vision insurance
Flexible paid time off
Per year:
All federal/statutory holidays observed
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Yearround charitable contribution of your choice on behalf of BetterUp
401(k) self contribution

BetterUp Inc.

provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status.

In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscriminatio