Head of Community Support - Boston, United States - Suno

Suno

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Suno:

At Suno, we are building a future where anyone can make music. You can make a song for any moment with just a few short words.

Award-winning artists use Suno, but our core user base consists of everyday people making music — often for the first time.

We are a team of musicians and AI experts, including alumni from Spotify, TikTok, Meta and Kensho. We like to ship code, make music and drink coffee. Our company culture celebrates music and experimenting with sound — from lunchroom conversations to the studio in our office.

About the Role:

We believe support is a core part of the product experience, and we admire organizations like Zappos and Chick-fil-A with relentless commitments to delivering exceptional service to their users, customers, and communities.

Check out our Suno version of the job here

What You'll Do:

Create docs, guides, resources and tutorials to help users make music with Suno
Develop and implement key performance indicators (KPIs) to measure the effectiveness of support and community engagement efforts
Serve as the voice of the community, relaying users' feedback to Product and Engineering
Talk to users (a lot)

What You'll Need:

Experience writing clear, understandable technical documentation or user guides in past roles
Successful experience leading and managing support teams (onshore and offshore)
You have past experience creating content — written, video or otherwise
Bonus points if you have led community at a leading consumer company

Additional Notes:
Applicants must be eligible to work in the US.

Compensation
The annual salary/OTE range for the target level for this role is $125, ,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Benefits: