- Coordinate technical liaison services between management, production departments, sales department, and customer/suppliers with newly developed techniques or practices in processing company products.
- Coordinate technical liaison services to inform customer/supplier of new types, specifications, and end uses of products.
- Confer with production department managers to assist in specific classification of products from quality assurance position, to report on new product or process technology of competitors, and to discuss new specifications required by customer/supplier.
- Direct investigation of customer/supplier complaints regarding quality, tolerances, specifications, and delivered condition of products.
- Record, analyze, and inform concerned personnel of production quality assurance, and sales department of status and disposition of customer/supplier complaints and claims.
- Negotiate settlement of claims, for which the company is responsible, within limits prescribed by management.
- Plan and coordinate the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
- Review all purchased products or components and provides input to the decision of whether to accept the product and future purchases from the vendor.
- Document data obtained during all quality assurance activities, consistent with company policies and procedures.
- Develop new approaches to solve problems identified during quality assurance activities.
- Communicate significant issues or developments identified during quality assurance activities and provide recommended process improvements to management.
- Prepare reports to communicate involvement and results of quality assurance activities.
- Prepare and present technical and program information to team members and management.
- Direct technical and administrative workers engaged in quality assurance activities.
- Monitor customer portals and report technical findings / requirements through portal, electronic, and verbal communications
- Maintain regular attendance and punctuality.
- Other duties may be assigned.
- Direct supervision of Team Members may be required. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Bachelor's degree (B. A.) from four-year college or university; three plus years related experience and/or training; or equivalent combination of education and experience.
- Prefer individuals with Quality Systems/ISO 9001 knowledge or experience
- Experience with Japanese automotive manufacturers is a plus
- Desire strong communication skills with internal and external customers
- Leadership and coaching/mentoring skills required
- Proficiency with Microsoft Office applications - Word, Excel, Power Point; Microsoft Outlook; and Quality software.
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Quality Supervisor - Monroe, United States - UGN
Description
The Quality Supervisor/Quality Coordinatorcoordinates activities associated with quality assurance and customer service to the customer base. Develops strong customer/supplier relationships providing direct contact and support to issues related to company products. This position is located at our Monroe, Ohio plant.
Responsibilities:
Learn more about UGN at:
Thesixth UGN facility in Monroe, Ohio, officially opened in September 2015. The state-of-the-art facility has more than 475 team members and supplies Honda Motor Co. with superior acoustic insulation, carpet, and underfloor technologies. In the fall of 2018, UGN expanded the Monroe plant by adding another 150,000 square feet to the $50 million, 232,500 square footfacility to supply Toyota and Subaru. The UGN Monroe facility has already distinguished itself to Honda for exceptional service. Every year, Honda recognizes suppliers who increase value to the customer by removing waste within the overall product and supply chain. The Monroe facility was presented with the award in November, 2016.
Learn more about UGN Monroe through the following link:
Learn more about the Monroe plant expansion at:
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