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Cumming

    Lead Tech- Dr. Cook's Team - Cumming, United States - Woolfson Eye Institute

    Woolfson Eye Institute
    Woolfson Eye Institute Cumming, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescription:

    RESPONSIBILITIES:


    • Collaborate regularly with the Center Manager to ensure patient satisfaction and clinic effectiveness.


    • Serve as a point of contact for the techs and the center manager.


    • Keep in regular contact with the center manager to offer suggestions on how to boost clinic

    productivity and efficiency.


    • Take part in clinic-improvement initiatives.


    • Compile patient complaints and issues, and work with the center manager to find solutions.


    • Assist with maintaining regulatory compliance and standards for care quality, e.g., MIPS, OSHA.


    • Maintain knowledge of every area of the clinic, including the front desk, medical records, surgical

    scheduling, and call center for coordination purposes.


    • Provide input for tech scheduling.


    • Lead clinical staff effectively in a single office location (up to 10 techs).


    • Be an EMR super-user.


    • Train and on-board new techs.


    • Precept current techs or tech trainees as instructed by the center manager or tech trainer.


    • Monitor techs for productivity and compliance with clinic policies, including, but not limited to spot-

    checking proper charting and MIPS documentation by techs, attendees are properly documented,

    and diagnostic images are upload properly to the EMR.


    • Ensure that all tasks and patient contacts carried out by techs adhere to WEI's mission and core

    values.


    • Assist with personnel actions such as performance evaluations, interviewing new technicians,

    and evaluating ophthalmic skills.


    • Arrange and take part in tech and lead tech training.


    • Actively engage in continuing education by attending to pertinent educational seminars and

    webinars and remaining up to date with all best practices.


    • Ensure that patient workups are accurate and thorough. Maintain a smooth patient care process.


    • Maintain the lunch rotation and schedule, including their own, to ensure smooth clinic flow.


    • Manage the office's inventory supply requirements and confirm delivery of the products.


    • Hold themselves and other techs accountable for keeping track of the equipment's upkeep and

    calibration, and maintaining the safety and cleanliness of the clinic, including, but not limited to:

    o Diagnostic equipment is calibrated properly and regularly according to standard.

    o Equipment, slit lamps, and projector lights are properly shut down at the end of day. o Tonopen/iCare/Pachymeter are returned and properly stored in a case at designated

    area at the end of day.

    o Surgical instruments are properly sterilized, labeled and stored at designated area. No

    soiled/unsterilized instruments are left in the exam lanes/clinic.

    o Attest sterilization and monitoring, and autoclave's cleaning and inspection are done on

    routine basis.

    o Exam lanes are sanitized regularly and closed at the end of day.

    o Routine drops are properly dated and restored to each exam lane at the end of day.


    • Complete tasks requested by Providers and delegate as appropriate.


    • Assist with patient triage for all incoming calls and walk-ins.


    • Respond to ModMed tasks and IntraMail within expectations.


    • Finish patient workups, diagnostic tests, and other ophthalmic tech duties when necessary.


    • Carry out higher level duties deemed acceptable for clinics by the Center Manager.


    • Carry out other responsibilities as assigned by the Center Manager and as needed.

    Requirements:

    QUALIFICATIONS:


    • Minimum of four (4) years' experience in an ophthalmic practice.


    • Minimum of four (4) years' experience performing ophthalmic procedures and diagnostic testing.


    • COA or COT certification; if non-certified, COA must be obtained within 6 months of hire date.


    • Ability to effectively prioritize multiple patient care needs.


    • Ability to lead and provide guidance in all situations.


    • Experience in using Electronic Medical Records (EMR), EMA/ModMed preferred.


    • Reliability and dependability.


    • Strong organizational skills.


    • Excellent written and verbal communication skills


    • Proficient in Outlook and Microsoft Office.


    • Flexibility (may require some early mornings and evenings)

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