- Greet guests immediately with a friendly and sincere welcome.
- Complete the registration process by inputting and retrieving information with routine efficiency from the computer system, confirming pertinent information, including number of guest rooms and room rate.
- Follow all specified procedures to audit the shift closing of all Front Office staff.
- Produce accurate and timely reports, and correctly handle all cash transactions.
- Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports walked to Accounting.
- Reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift.
- Balance and audit for accuracy, including; room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports.
- Complete and transmit daily Management and Accounting reports, and supporting documents.
- Perform all other Front Desk duties, which may include, assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest's messages.
- Assist the Night Manager with any other special projects as assigned.
- In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:
- Experience in property management software, such as OPERA and Micros, is preferred.
- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to work cohesively with a team, as well as independently.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
- Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
- Must have experience in all Microsoft Office suite products.
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Night Audit - Boston, United States - Pyramid Global Hospitality
Description
PropertyAbout Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description
The Boston Harbor Hotel is Boston's premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions.
Overview
BOSTON HARBOR HOTEL
JOB SUMMARY
The Night Auditor is responsible for performing close of day reports, and audits for the hotel Front Office. This position will account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts and running and distributing daily reports. The Night Auditor will also function as the primary contact for guests upon arrival and departure between the hours of 11 PM and 7 AM, by greeting guests at the Front Desk and processing check-in and check-out transactions.
CANDIDATE PROFILE
Education:
Bachelor's degree, preferably specializing in Hospitality, Business Administration, Accounting and or related major or equivalent experience is preferred.
Experience:
Must have at least one (2) or more years of related guest experience, with experience in Hospitality preferred. Previous experience in Night Audit is preferred.
KEY RESPONSIBILITIES
The primary responsibilities for the Night Auditor include, but are not limited to:
