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    Hotel Overnight Agent/Auditor - Boston, United States - The Colonnade Hotel

    The Colonnade Hotel
    The Colonnade Hotel Boston, United States

    1 week ago

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    Description
    Welcome to The Colonnade The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known for our attentive service and unique guest offerings, including Boston's only Roof Top swimming pool.

    If you are a self-driven and motivated professional that is looking for an Overnight Position, this may be a great fit for you The schedule is overnight nights from 11:00pm at night to 7:30am in the morning. Weekend nights are a must

    The pay is competitive and offers a likely possibility to escalate within 6 months.

    What we're looking for:

    The Overnight Front Office Agent/Auditor is responsible for reconciling accounting transactions for the hotel and restaurant while also helping with any guest needs that arise overnight including checking in late/early arrivals, as well as reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, and reservations.

    What the job is like:
    • Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.).
    • Process guest registrations including collection of payment.
    • Ensure that transactions are posted and balance with cash, check and credit on hand and that deposits and receipts are secured
    • Maintain presence at the Front Desk during the night hours
    • Balance all cashier audits according to requirements
    • Complete report assignments of the Night Audit pack and prepare front desk for following day's operations
    • Ensure accuracy of all numbers reported including statistics
    • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
    • Ensure overall guest satisfaction.
    Skills, Abilities and Experience needed to be successful
    • Applicants must be able to work a flexible schedule including weekends and holidays.
    • Position hours are during the overnight of 11pm-7:30am.
    • Previous experience of Night Audit and/or Front Desk is required.
    • Knowledge of Opera system preferred, but not required.
    • Must be a reliable, detail-oriented, and organized systematic thinker.
    • Must be able to prioritize job functions in order to meet deadlines.
    • Basic knowledge of accounting operations, mathematical skills, and computing skills.
    • Accounting or finance back ground a plus but not necessary.
    Physical Requirements:

    Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand for an extended period and for an entire work shift.

    The Colonnade values diversity, prohibits discrimination, and is an Equal Opportunity Employer.
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