Front Desk Agent - Hillsboro, United States - Aimbridge Hospitality

Aimbridge Hospitality Hillsboro, United States

3 weeks ago

Description

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay

Primary responsibilities include:
registering guests making and modifying reservations hotel operator and concierge duties.

Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:
High School diploma or equivalent required; College course work in related field helpful.

Experience in a hotel or a related field preferred.

Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful high pressure situations.

Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

Must be able to work with and understand financial information and data and basic arithmetic functions.

Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

Ability to read comprehend and write simple instructions and/or short correspondence and memos

Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

An operational knowledge of Microsoft Office suite

Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

Approach all encounters with guests and associates in a friendly service oriented manner.

Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

Handle requests for information mail and messages in an efficient and courteous manner.

Answer guest inquires about hotel service facilities and hours of operation.

Answer inquiries from guests regarding restaurants transportation entertainment etc.

Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow rate quoting scenario.

Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

Have knowledge of and assist in emergency procedures as required.

Handle check-ins and check-outs in a friendly efficient and courteous manner.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

Use proper two-way radio etiquette at all times when communicating with other associates.

As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

This hotel is situated 12 miles from Portland, and 5 miles from the Hillsboro Airport. It offers spacious suites with fully-equipped kitchens, and provides an airport transfer service on request.

Suites at the Residence Inn Portland Hillsboro / Hillsboro include a seating area with a flat-screen TV. The kitchens come equipped with a microwave and dishwasher. Free Wi-Fi is available throughout the hotel.

In the morning the Residence Inn serves a buffet breakfast. The hotel has an on-site market, and offers coffee and newspapers in the lobby.

Guests of the Portland West / Hillsboro can relax in the outdoor pool, or make use of the barbecue facilities in the garden.

Pumpkin Ridge Golf Club is only 4 miles away.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offeringDaily Pay Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Apply for this position (https:
//careers-)

Need help finding the right job?

We can recommend jobs specifically for you

EEO Statement

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertyResidence Inn Portland Hillsbo

Posted Date2 months ago(3/21/2024 7:07 PM)

ID
LocationUS-OR-Hillsboro

CategoryFront Office/Guest Services

TypeRegular

StatusPart-Time

Front Desk Agent

1 week ago

Aimbridge Hospitality Hillsboro, United States

Aimbridge Hospitality - Residence Inn Portland Hillsbo [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informat ...
Front Desk Agent

1 week ago

InnVentures IVI LP Hillsboro, United States

**Rule #2** Bring a good attitude to work with you every day and take pride in your work **OUR STORY:** · If you are looking for a career where you feel supported, then apply now InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is ...
Front Desk Agent

4 days ago

Residence Inn Portland Hillsbo Hillsboro, United States Permanent

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

3 weeks ago

Huntington Hotel Hillsboro, United States

**Position Title:** Guest Services Associate · **Immediate Supervisors Title:** Front Office Supervisor · **Overall Responsibilities** · Greet and welcome guest. · Assign rooms and keys. · Keep track of daily scheduled functions and their locations. · Manage all daily arriv ...
Front Desk Agent

1 week ago

Holiday Inn Portland Hillsboro Hillsboro, United States

InnVentures Overview: · Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large ...
Front Desk Agent

1 week ago

SpringHill Suites Portland Hillsboro Hillsboro, United States

InnVentures Overview: · Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large ...
Front Desk Agent

6 days ago

Aimbridge Hospitality Hillsboro, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

3 weeks ago

Huntington Hotel Hillsboro, United States

**Position Title:** Guest Services Associate · **Immediate Supervisors Title:** Front Office Supervisor · **Overall Responsibilities** · Greet and welcome guest. · Assign rooms and keys. · Keep track of daily scheduled functions and their locations. · Manage all daily arriv ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Hillsboro, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Hillsboro, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality Hillsboro, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

4 days ago

Aimbridge Hospitality Hillsboro, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Hillsboro, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
PT Front Desk Agent $17/hr Residence Inn

1 day ago

Aimbridge Hospitality Hillsboro, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
PT Front Desk Agent $17/hr Residence Inn

2 days ago

Aimbridge Hospitality Hillsboro, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
PT Front Desk Agent $17/hr Residence Inn

17 hours ago

Aimbridge Hospitality Hillsboro, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Guest Service Agent

1 week ago

Larkspur Landing Hillsboro Hillsboro, United States

Overview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Potential Career Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manage ...