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    Transfusion Service Ambassador - Dallas, United States - Abbott Laboratories company

    Abbott Laboratories company
    Abbott Laboratories company Dallas, United States

    2 weeks ago

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    Description
    Transfusion Service Ambassador (Dallas, TX or Surrounding Area) page is loaded Transfusion Service Ambassador (Dallas, TX or Surrounding Area) Apply locations United States
    • Texas
    • Dallas time type Full time posted on Posted 2 Days Ago job requisition id Abbott is a global healthcare leader that helps people live more fully at all stages of life.
    Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.


    JOB DESCRIPTION:
    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and technology.
    Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe.

    The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

    Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.


    Youll also have access to:
    Career development with an international company where you can grow the career you dream of.

    Free medical coverage for employees* via the Health Investment Plan (HIP) PPOAn excellent retirement savings plan with high employer contributionTuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.

    A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

    A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

    The OpportunityThis is a remote position.
    Qualified candidates must currently live in Dallas, TX or surrounding area.

    Must be able to travel up towards 50%What Youll Work OnBe the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer.

    The Ambassador operates as primary account management contact with customer account, with a focus to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion.

    Act as trusted partner to existing customers. Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability).

    Deliver first line support and technical troubleshooting and elevate Level 2+ issues to service specialist to minimize overall cost to serve.

    Coordinate order, delivery, and billing.


    Main Responsibilities:
    Responsible for implementing and maintaining the effectiveness of the quality system

    RETENTION RATE:


    Ensure instrument analytical turnaround time (uptime/repair/maintenance)Conduct customer business review (KPI reviews)Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)Identify customer training requirements.

    Coach customers and share knowledge (education)Identify and resolve customer pain points (troubleshooting)Replenish and control inventory.
    Build image and brand in eyes of customer.
    Sell or reinforce Abbotts total solution value offering.
    Collect and transmit VOC (Voice of Customer)


    REVENUE:
    Menu expansion (utilization of existing products; new product launches)Service salesProduct promotionValue creationOrder managementContract managementIdentify/open door for opportunity to expand offering into other departments (prospecting; not doing)Customer consumables managementNew assay applications


    VALUE CREATION AND EXPANSION:
    Price managementService salesFree of charge controlMenu expansionLifecycle management of productService cost managementCPR managementContract Life Cycle and Compliance


    BUILD PROMOTERS:
    NPS responsibility (hot sheets)Management of inter-client relationships


    ANALYTICAL TURN AROUND TIME:
    Assay availability and performanceInstrument installation & commissioningFirst line level service/fixesTSBs hardware & software upgradesProactive monitoring and communication via Abbott LinkEscalation & supportCustomer inventorySYSTEMS &


    TOOL MANAGEMENT:
    CMS Next tickets (opening & closing)

    Aforce use and maintenance (CRM)Paris (reports)Key Performance Metrics:

    Retention RateNet Promoters ScoreCost of ServiceTerritory Sales Plan achievement Base business sales and new business growthAccount EP Plan improvementFirst Line Service KPIsAccountability:Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management.

    Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional Marketing; Customer Support Center and Technical Service; Finance.

    This position is a very visible and will influence customer purchase decisions.

    Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget of approximately 3.0MM for US.Considers financial and customer implications as part of decision making.

    Critical contribution to the effectiveness of the CAPA system with responsibility for accuratedocumentation of customer complaints and the actions taken to resolve those concern.

    Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers.

    Monitor and maintains customer satisfaction through direct contact.
    Adheres to safety guidelines; policies; procedures.


    Required Qualifications:
    Bachelors degree or equivalent relevant experience required.

    Two to four years experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products.

    Experience providing technical product application and/or hardware support.
    Experience interfacing with customersStrong people management and communication skillsTrouble shooting/problem solving skills.
    Computer skills (word, excel, power point, internet savvy)Shows ability to prioritize independently.
    Negotiation skillsDemonstrate sales skills.
    Commitment to customersService-mindedPreferred QualificationsBachelors degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.
    • Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
    Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

    www.abbottbenefits.comFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

    Abbott is an Equal Opportunity Employer, committed to employee diversity.
    Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

    The base pay for this position is$31.55 $63.15/hour In specific locations, the pay range may vary from the range posted.


    JOB FAMILY:
    Support Services


    DIVISION:
    TM Transfusion Medicine


    LOCATION:
    United States of America : Remote


    ADDITIONAL LOCATIONS:

    WORK SHIFT:
    Standard


    TRAVEL:
    Yes, 50 % of the Time


    MEDICAL SURVEILLANCE:
    Not Applicable


    SIGNIFICANT WORK ACTIVITIES:

    Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

    EEO is the Law link
    • English: EEO is the Law link
    • Espanol: Us Abbott is about the power of health.
    For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more.

    With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life.

    Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

    The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people.

    They push the boundaries to help manage and treat some of lifes greatest health challenges.

    We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings.

    An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.#J-18808-Ljbffr
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